Spa Manager

Live Your Passion.  Add Your Magic.             

Spa Treatment Manager

SUMMARY

At Spa Montage, we curate transformative moments of serenity, connection, and coastal luxury; each thoughtfully crafted to reflect the spirit of our extraordinary setting. As part of the Montage collection, renowned for its artistry in service and unwavering commitment to wellbeing, you play an essential role in shaping the guest journey.

The Spa Treatment Manager serves as both a gracious front of house ambassador and a refined operational leader. In this elevated role, you will:

• Act as Manager on Duty, representing spa leadership with poise, authority, and an unwavering dedication to Montage ultra luxury service standards.
• Lead the spa treatment team, personally overseeing the planning, communication, and flawless execution of spa services and experiences.

This position is central to the daily rhythm of Spa Montage and offers a distinguished leadership role within luxury hospitality.

ESSENTIAL FUNCTIONS

• Manager-on-Duty Leadership
  • Serve as the Manager on Duty during assigned shifts, acting as the primary onsite spa leader and decision maker.
  • Guide the spa and retail teams with refined leadership presence, ensuring service consistency, operational integrity, and alignment with Montage standards.
  • Address guest and associate concerns with composure, authority, and grace, modeling luxury level professionalism and problem-solving.
• Treatment Team Leadership
  • Take full ownership of all spa treatment teams, including scheduling shifts, meetings and trainings, ordering product and supplies necessary for services, overseeing product usage, overseeing team communication, maximizing team service capabilities, and ensuring smooth day to day operations for the treatment team.
  • Partner with internal departments and spa leadership to craft and launch bespoke services that uphold Spa Montage’s standard of elevated, effective and memorable experiences.
• Guest Experience & Emotional Hospitality
  • Deliver warm, anticipatory guest service through reservations, arrivals, transitions, and departures, embodying the principles of emotional hospitality.
  • Handle guest feedback and follow‑up communication with genuine care and a commitment to exceeding expectations.
• Operational Excellence
  • Oversee daily spa and retail operations, ensuring all front of house spaces reflect Montage’s impeccable standards. Address facility, supply, guest and associate needs according to level or urgency as they arise.
  • Support financial and performance goals including capture rates, utilization, sales, and profitability. Maximize revenue potential with effective scheduling, upgraded services, and retail sales.  
  • Maintain proactive oversight of bookings, schedules, and labor optimization.
• Team Support & Training
  • Assist in training and coaching all associates in luxury service excellence, product and treatment knowledge and sales, strategic and efficient booking practices and systems use.  
  • Ensure the team has the communication, tools, and resources needed to deliver refined and personalized service.
  • Oversee training opportunities and completion to standard and ensure implementation of subject matter including compliance training, safety topics, standard operating procedures and treatment protocols.
• Administrative & Vendor Relations
  • Manage vendor communication, ordering, troubleshooting, and monthly reporting with accuracy and timeliness.
  • Complete administrative assignments that support spa leadership and departmental success.
• Safety, Culture & Communication
  • Champion Montage’s safety programs and model a culture of wellbeing and mindfulness for both guests and associates.
  • Support community initiatives and environmental efforts through Hearts of Montage participation.

QUALIFICATIONS

REQUIRED

• Minimum of one year of experience in a comparable spa or luxury hospitality environment, with demonstrated expertise in refined, day-to-day spa operations.
• Fully flexible availability, including mornings, evenings, weekends, and holidays, with the ability to adjust to business needs in a dynamic, service driven environment.
• Exceptional communication skills, both written and verbal, complemented by strong computational ability and professional polish.
• Impeccable punctuality and time management, reflecting a deep commitment to reliability and operational excellence.
• Uncompromising professionalism and integrity, paired with genuine warmth, humility, and a positive, gracious demeanor. Brings empathy, strong guest and team advocacy, adaptability, transparency, and a passion for continuous learning and mentoring. Demonstrates elevated leadership presence with calm under pressure, sound judgment, conflict resolution expertise, and refined critical‑thinking abilities. Demonstrates foresight and anticipates needs of the operation, guests and associates.
• Working knowledge of federal, state, and local employment and safety regulations, including equal employment opportunity, civil rights, wage and hour standards, occupational safety and health, and labor relations, such as Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

PREFERRED 

• Experience in a luxury spa or hotel environment that follows the highest standards of guest service; preferably one which has attained a 4, or 5-star rating by Forbes.
• Formal education or degree in Hospitality or trade school relating to spa services.

SKILLS

• Exceptional attention to detail, ensuring all spaces reflect impeccable cleanliness and presentation, with the ability to swiftly and gracefully correct anything that does not meet luxury standards.
• Skilled in multitasking, prioritization, and mindful delegation within a fast paced, high touch environment.
• Adaptable and focused, able to transition seamlessly between independent work and collaborative team efforts to complete essential tasks with excellence.
• Calm, thoughtful, and solutions‑driven under pressure, demonstrating refined critical‑thinking skills and an elevated sense of urgency for the guests and associates impacted.
• Genuine passion for luxury hospitality, with a gracious, guest‑first approach and a warm, engaging presence that enriches every interaction.
• Exceptional interpersonal and organizational abilities, with the versatility to thrive both independently and as an integral part of a high‑performing team.
• Unwavering discretion and professionalism in safeguarding all guest, associate and hotel proprietary information.

PHYSICAL REQUIREMENTS

• Ability to stand, walk, and move with well‑paced mobility for extended periods.
• Ability to lift up to 60 lbs and maneuver equipment up to 350 lbs when needed.
• Ability to bend, stretch, twist, and perform repetitive motions.
• Strong auditory and visual acuity.
• Manual dexterity to operate necessary equipment.

The pay scale for Spa Manager is $75,000 to $90,000.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.