Special Accounts Coordinator

Essential Duties and Responsibilities: Monitor and track shipments from dispatch through delivery to ensure accurate and timely status updates.

• Communicate regularly with carriers to obtain shipment status, location updates, and estimated pickup and delivery times.


• Verify and document shipment milestones, including:
  
  
  
  • En Route to Pickup
  
  
  • On Site at Shipper
  
  
  • Loaded / Departed Pickup
  
  
  • In Transit
  
  
  • On Site at Consignee
  
  
  • Delivered
  
  
  
  


• Confirm pickup and delivery appointments with carriers and customers as needed.


• Accurately update shipment information, carrier locations, and load statuses within the TMS and Aljex systems.


• Escalate potential service failures, delays, or communication issues to Carrier Managers and Account Managers.


• Provide real-time shipment visibility and operational support to internal teams.


• Ensure all shipment updates are entered promptly and accurately to maintain customer service standards.


• Assist in developing and maintaining strong carrier relationships through consistent and professional communication.


• Support continuous improvement efforts related to shipment tracking, communication processes, and operational efficiency.

Qualifications: 

• Excellent communication and phone skills.


• Strong attention to detail and ability to manage multiple shipments simultaneously.


• Ability to work in a fast-paced logistics environment.


• Proficient with computer systems and data entry.


• Experience with transportation management systems (TMS) and Aljex is preferred.


• Prior experience in logistics, transportation, customer service, or dispatch operations is a plus.

Key Success Metrics:

• Timely and accurate shipment status updates.


• High level of shipment visibility for customers and internal stakeholders.


• Reduction in missed checkpoints and tracking exceptions.


• Strong carrier communication and follow-up.


• Accurate TMS and Aljex data management.