Specialist, eCommerce Operations

Big companies don’t make great bikes. Great people do.

Pacific Cycle delivers some of the biggest names in outdoor recreation - Schwinn & Mongoose. Our culture is as fun and lively as the lifestyle brands we represent, where innovative ideas are welcome and customer satisfaction is a top priority. Now's the time to join the ride!

A continued commitment to and investment in our people, products, and consumers is the foundation of how we build our bright future. We offer a competitive total rewards package with generous time off, incredible product discounts, and a fun working environment!

We are connected by four core values that serve as the basis for a strong future.

1. Passion to Perform: We focus on delivering results. With a winning spirit, we go the extra mile to ensure our consumers have an outstanding experience with every ride. 


2. Care & Act Responsibly: Our colleagues, customers, partners, and plant matter to us; we strive to have a positive impact on our society and the environment.


3. Trust to Act: We demonstrate responsibility by taking initiative, giving each day our best, and showing ownership of the work we do. 


4. Make it Fun: We make work just as fun as riding by creating strong connections and celebrating our achievements together. 

Join our team as a Specialist, eCommerce Operations! This exciting role is responsible for managing the systems, data, and operational processes that support Pacific Cycle’s eCommerce business across marketplace and direct-to-consumer channels. This role ensures product data accuracy, platform functionality, and seamless system integrations to enable reliable and scalable digital commerce operations.

This role is based out of Madison, WI corporate office is eligible to participate in the company's Hybrid work program; working in the office 3 days and eligible to work remotely 2 days; or remote/hybrid in the Bentonville, AR area.

Below you will find a few (but not all) of the main responsibilities:

• Manage product data management and syndication platforms (Salsify, Syndigo) to ensure accurate and consistent product content across retailer and DTC channels.


• Own operational functionality across commerce and CRM platforms including Shopify, Squarespace, WordPress, and Microsoft Dynamics integrations.


• Manage ratings and reviews platforms including Bazaarvoice and Amazon Vine.


• Maintain Google Analytics implementation and tracking infrastructure. 


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  Maintain enhanced content and ensure alignment with retailer platform requirements.

  
  


• Define and document development requirements through user stories and functional specifications for UX/UI development partners.  

Key Competencies

Operational Excellence & Process Management | Technical Acumen | Attention to Detail | Cross-Functional Collaboration | Problem Solving

Education & Experience

• Bachelor’s degree in Business, Operations, Information Systems, or a related field.


• 2–5 years of experience in eCommerce operations, digital commerce, or systems-driven roles.


• Hands-on experience working with eCommerce platforms, product information management (PIM), order management systems (OMS), or related integrations.


• Strong operational mindset with high attention to detail and process discipline.


• Proven ability to manage workflows across multiple systems and cross-functional teams

Preferred:

• Experience supporting both direct-to-consumer and major retail marketplace environments.


• Familiarity with product data management, syndication platforms, and retailer technical requirements.


• Experience working with eCommerce or marketing technology platforms (e.g., Shopify, Salsify, Syndigo, Bazaarvoice, Klaviyo, or similar tools).


• Experience in consumer products, omnichannel retail, or digital commerce environments.