Specialist, Tech Support Engineer

Job Title:  Specialist, Tech Support Engineering

Job Code: 37121

Job Location: Anaheim, CA.

Schedule: 9/80- Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off

Job Description:

This position leads a team performing repair, calibration, and testing of equipment, ensuring compliance with technical standards, safety protocols, and turnaround times. Manages daily repair lab operations, technical staff, and quality standards for testing/repairing electronics or equipment. Key responsibilities include workflow prioritization, technician training, calibration management, troubleshooting, and ensuring compliance with safety and technical specifications.

Essential Functions:

• Team Leadership: Supervise, train, and mentor technicians; manage scheduling, performance, and staffing levels.


• Operational Management: Direct daily operations, including receiving, testing, diagnosing, repairing, and dispatching products.


• Quality & Standards: Ensure all repairs and tests comply with company standards, ISO 9001, and safety protocols.


• Technical Support: Serve as the technical expert for complex troubleshooting, failure analysis, and data analysis.


• Equipment Maintenance: Manage calibration and maintenance of specialized test equipment.


• Reporting: Track performance metrics to improve efficiency and reduce errors.

Qualifications:

• 3–7+ years in a technical lab/depot environment, with 2+ years in a leadership role.


• Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.


• Knowledge of semiconductor testing, electronic troubleshooting, and Automated Test Equipment (ATE).

Preferred Additional Skills:

• Strong leadership, communication, problem-solving, and organizational skills.

In compliance with pay transparency requirements, the salary range for this role in Colorado State, Hawaii, Illinois, Maryland, Minnesota, Vermont and New York State is $63K-$117K.  For California, New Jersey, Massachusetts, Washington D.C., Maryland Greater Washington D.C. area, the city of Denver, Washington State and New York City, the salary range for this role is $73-$135K.  This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. 

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