Specialty Front End Lead

Company : Welldyne

Job Description - Specialty Front End Lead

At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.

Our Vision:

Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.

Our Mission:

To be the disruptive force that drives meaningful change within pharmacy services.

Summary

Under the direction of the pharmacy supervisor, the Front-end Lead Tech will coordinate and

help manage Front-end Pharmacy-related activities and Front-end Pharmacy staff in order to

achieve continuous and optimal patient care. The HealthDyne Specialty Lead Front-end Tech will assist in the

training and development of all front-end staff. The Front-end Lead Tech will be assist in

resolving all front-end exceptions commonly referred to the pharmacy supervisor for resolution.

Essential Duties & Responsibilities

Assists with carrying out pharmacy supervisor responsibilities in their absence

Assist with all roles and functions of the front-end team

Acts as a liaison between HealthDyne Specialty Pharmacy and the provider's office

Communicates patient status to provider's office/clinics

Responsible for explaining company programs and services to patients and provider's office

staff

Assist with training and development of new and existing front-end personnel

Appropriately open and distribute pharmacy mail

Effectively monitor and manage email inboxes

Manages scanning of prescriptions for the pharmacy

Assist pharmacy staff members with claims processing

Investigate and service any shipping related concerns

Effectively evaluate and resolve patient complaints

Exemplifies strong work ethic and high productivity

Maintains patient confidentiality

Assist with other assigned tasks

Education and Experience

Certified and Registered Pharmacy Technician, (Colorado) in good standing required

High School Diploma or equivalent

Registered with the State of Florida (Florida techs only) in good standing required,

certification preferred

One year minimum of pharmacy experience

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Specialty Front End Lead

Job Description - Specialty Front End Lead

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