Specialty Outpatient Pharmacy Tech

JOB SUMMARY

TJ Pavilion Specialty Pharmacy is looking for a highly motivated certified technician to work in a hospital-based outpatient specialty pharmacy. Our technicians play an important role in delivering medication and pharmaceutical care to patients. This includes developing close relationships with patients in communities we serve and assisting the pharmacists in accurately preparing and delivering prescription medication. Reports to the Certified Pharmacy Technician Manager immediately supervised by the Specialty Pharmacy Manager and pharmacist team. Provides assistance to pharmacist to prepare and dispense prescriptions for the Retail Pharmacy. Under the supervision and work direction of staff pharmacists, the Pharmacy technician performs and learns primary tasks and secondary tasks. Enters prescription details in patient profile, selects correct medication, places in container, and labels for pharmacist review. Involved in follow up patient care contacts, must have professional telephone skills. Prepares store for physical inventory. Prices and stocks merchandise. May perform other duties as required for patient care and customer service.

JOB REQUIREMENTS

Minimum Education

• GED or High School Diploma required or current high school student in pursuit of GED to be obtained within one calendar year


• Some college work in life sciences desirable.

Minimum Education

• High school diploma or equivalent, required


• Kentucky pharmacy technician registration, required


• National pharmacy technician certification (PTCB), required


• Some college work in life sciences desirable.

Minimum Work Experience

• Specialty pharmacy experience, preferred


• 5+ years with retail pharmacy technician related experience, preferred


• 340B understanding and experience, preferred

Required Skills

•  Maintain professional working relationships at all times, with the pharmacy personnel, physicians, nurses, and other medical personnel.


• Understand the requirements of working in a pharmacy are varied and may change as demands on the department change.


• Be available to the customer/patients at all times.


• Maintain friendly and helpful attitude at all times when dealing with customers.


• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.


• Organizes medications for pharmacist to dispense by profiling prescriptions, preparing labels and calculating quantities


• Ensures medication availability by delivering medications to patients and ordering when needed


• Contributes to team effort by accomplishing related results as needed


• Works with pharmacy team to ensure best practices are being followed with regards to 340B


• Ability to organize work priorities and meet specific objective under time constraints


• Ability to manage multiple tasks simultaneously


• Strong interpersonal skills. Ability to interact with persons of varying backgrounds and education level


• Ability to identify and address the needs of different patient age groups and effectively communicate with those patients


• Knowledgeable in computer applications, calculations, basic medical terminology, filling of medication orders


• Demonstrates knowledge and proper use of equipment necessary to perform job function


• High levels of integrity, professionalism and confidentiality

FUNCTIONAL DEMANDS

Physical Requirements

Sitting - 16-31%

Walking - 16-31%

Standing - 16-31%

Bending/Squatting - 1-15%

Climbing/Kneeling - 1-15%

Twisting - 16-31%

Visual and Hearing Requirements

Must be able to see with corrective eyewear.

Must be able to hear clearly with assistance.

Physical/Environmental Demands

Lifting - 0-50 lbs, 50 or more with assistance

Carrying - 0-50 lbs, 50 or more with assistance

Pulling - Up to 100 lbs

Pushing - Up to 100 lbs

ESSENTIAL FUNCTIONS

• Maintains proper stock; removes any outdates discovered. Performs the essential functions relating to drug purchasing and inventory control

• Checks that all items and tasks are completed by end of shift


• Medications filled in a timely manner


• Keeps ample inventory, while minimizing waste and over stock


• Responsible for maintaining temperature logs and maintaining compliance with regulations.


• Drugs prepackaged properly; labeled correctly


• Provides consistent performance in regards to medication errors and accuracy


• Uses appropriate judgment refers problems to pharmacist if needed


• Communicates effectively, does not leave assigned duties incomplete


• Organizes time effectively to meet changing workload demands


• Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals


• Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required


• Takes customer to OTC when possible to assist in locating products


• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.


• Processes (corrects and resubmits) third party claims in a timely and efficient manner


• Responsibilities of the Pharmacy Technician include the following:


• Report any misconduct, suspicious or unethical activities to the Compliance Officer


• Represent the pharmacy in a professional and courteous manner in all interactions with patients


• Dispense and package medications under the direction of the on-duty pharmacist


• Ensure compliance with all licensure and federal, state, and local laws and regulations


• Assist in resolving patient concerns and complaints


• Report product incidents as required in accordance with pharmacy policy


• Participate in surveys conducted by authorized inspection agencies


• Participate in the pharmacy’s Performance Improvement program as requested by the Performance Improvement Coordinator


• Participate in pharmacy committees when requested


• Participate in training/education programs provided by the pharmacy


• Pursue continuing education programs appropriate to job responsibilities and certification requirements


• Perform other duties as assigned by the Pharmacist

The following functions require the professional judgment of a pharmacist and may not be performed by a pharmacy technician:

• Acceptance of verbal prescriptions.


• Certification of filled prescriptions.


• Weighing or measuring active drug ingredients without verification by a pharmacist.


• Reconstitution of prefabricated medication without verification by a pharmacist.


• Entry of orders into the computer system without verification by pharmacist.

ORGANIZATIONAL EXPECTATIONS

T.J. Pledge

I Will Show Compassion

-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.

-recognize that each and every interaction I have at T.J. Regional Health matters

-show kindness and compassion towards my customers at all times

-be sensitive to the personal and private needs of every customer

I Will Cooperate With Others

-maintain zero tolerance for abusive behavior

-listen and be willing to accept fault when I make a mistake

-never underestimate the power of an apology

-refrain from blame and judgment

-bring a sense of calm to stressful situations

I Will Collaborate With Others

-value myself and every coworker as an equal part of one GREAT team working together

-treat others in a way that I would like to be treated

-participate only in conversations that are courteous, respectful, and reflect positively on my

teammates and T.J. Regional Health

-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults

-speak honestly, seek truth, and act with integrity towards my teammates

-value the uniqueness and expertise that each team member contributes to the whole

-meet the need of the moment, regardless of whether or not it is considered part of my job

I Will Communicate

-smile - at everyone

-always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction

-follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away

-escort any customer in need (visitors, patients) to their destination

I Will Adapt To Change

-be a part of the solution when I am presented with a challenge

-embrace change and set the example for those around me

-accept openly when there are changes that T.J. Regional and/or I have no control over

-manage the expectations of others by explaining duration and next steps as often as needed

I Will Be A Champion

-serve with passion

-view myself as an owner of T.J. Regional Health and act accordingly

-take responsibility for the physical appearance of T.J. Regional Health, including my work area

-go out of my way to daily thank and compliment my customers and coworkers

-dare to make a difference and be exceptional

-constantly try to improve myself and T.J. Regional Health

-speak positively about T.J. Regional, while at work and in public places outside of work