Pharmacy Liaison / Pharmacy Technician (Specialty Pharmacy)

Job Purpose

We are seeking a highly motivated Pharmacy Technician / Pharmacy Liaison to join a fast-growing leader in specialty pharmacy management services. This role is ideal for a self-starter who thrives in a dynamic healthcare environment and is passionate about delivering exceptional patient care.

The ideal candidate is detail-oriented, empathetic, and capable of building strong relationships with patients, clinicians, and internal teams. You will play a key role in supporting medication adherence and improving patient outcomes through a hands-on, patient-centered approach.

This is a clinic-based role, requiring seamless collaboration with physicians, nurses, and care teams to deliver integrated pharmacy services.

Key Responsibilities

Patient Care & Engagement

• Deliver world-class (“legendary”) patient care through comprehensive medication management services


• Support patients throughout the full continuum of care, including medication adherence and therapy management


• Conduct outbound adherence calls, refill coordination, and follow-ups


• Educate patients on pharmacy services and benefits to improve engagement and outcomes


• Provide support both in-person and over the phone

Clinic & Team Collaboration

• Work closely with physicians, nurses, and clinic staff as part of an integrated care team


• Act as a liaison between the clinic and the centralized Patient Service Center


• Communicate key reports (refill, zero-fill, outstanding, appointment lists)

Operations & Workflow Management

• Support specialty and retail prescription workflows


• Identify medications requiring special handling (e.g., refrigerated, hazardous drugs)


• Ensure availability of necessary supplies (e.g., syringes, sharps containers, etc.)


• Maintain accurate documentation across systems and databases


• Assist with process improvements to enhance efficiency and patient care delivery

Insurance & Financial Support

• Resolve insurance issues, including prior authorizations (PAs)


• Assist patients in accessing financial assistance programs

Continuous Improvement

• Identify trends and recommend operational improvements


• Participate in quality and performance initiatives


• Stay current with industry knowledge and best practices

Required Skills & Competencies

• Strong interpersonal and communication skills (verbal and written)


• Ability to work both independently and collaboratively


• Excellent organizational and administrative abilities


• High attention to detail and ability to manage multiple priorities


• Proficiency in Microsoft Office (Excel, Word) and ability to learn new systems quickly


• Strong problem-solving and decision-making skills

Core Traits

• Patient-focused with a service-first mindset


• Empathetic, professional, and approachable


• Reliable, adaptable, and results-driven


• High integrity with strict attention to confidentiality


• Team-oriented with a positive attitude

Preferred Experience (Specialty Pharmacy)

Experience in any of the following is a plus:

• Transplant


• Hepatitis C


• Infectious diseases (including HIV)


• Oncology

Education & Experience

Minimum Requirements

• High School Diploma or GED


• 2+ years of Pharmacy Technician experience

Preferred

• 3–5 years of experience in pharmacy or specialty pharmacy settings

Licensure & Certification

• Active State Pharmacy Technician Registration (required)


• CPhT (Certified Pharmacy Technician) preferred but not required


• Willingness to obtain additional licensure within an agreed timeframe if necessary

Why Join Us?

• Work in a patient-centered, collaborative healthcare environment


• Be part of a rapidly growing specialty pharmacy organization


• Opportunity to make a direct impact on patient outcomes and quality of care


• Engage in continuous learning and professional development

Pharmacy Technician, Specialty Pharmacy, Pharmacy Liaison, Patient Care Coordinator, Medication Adherence, Healthcare Support, Prior Authorizations, CPhT, Clinical Support, Patient Engagement, Pharmacy Jobs, Healthcare Careers