Sr Associate Patient Coordinator - Post Transplant

Shift:

Sr Associate Patient Coordinator - Post Transplant

Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

Work Schedule: Hybrid Home and Work Schedule

• The shifts are 8:00am - 4:30pm Monday - Friday  (Hybrid upon completion of orientation)

Required Qualifications:

• Minimum of one year of experience in a healthcare customer service environment required.

• High school diploma or equivalent required.

• Demonstrated verbal and written customer relations skills required.

• Ability to work collaboratively and cooperatively with an interdisciplinary team required.

• Knowledge of medical terminology required.

• Demonstrated analytical, prioritizing and organizational skills required.

• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred Qualifications

• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.

• Clinical background in assigned area preferred.

• Associates degree in business, healthcare or related field preferred.

• Medical Assistant or Nursing Assistant preferred.

• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.

• Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.