Sr Claims Clerk

We’re Hiring: Senior Claims Clerk


This is an excellent opportunity to join a global leader in claims management and make a meaningful impact on businesses and communities worldwide.

Why Crawford & Company?
✅ Preferred Candidates Located In Or Near Metairie, LA.

✅ Opportunity to Grow Your Network

✅ Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness

✅ Generous Employee Referral Bonus Program

✅ Multiple Employee Discounts


Under direct supervision, you will perform a variety of clerical support duties for the Service Center or Claim Office, playing a key role in ensuring accurate and efficient claims processing.

• Matches proper file and/or claim number on unidentified correspondence by use of the various automated systems for mail delivered by USPS/ACS/Unmatched mail queue in ODM.


• Types a variety of material such as letters, benefit notices, or memorandums for medical appointment, attorneys, or external clients.


• Performs control operator functions for various Service Center or Claim Office data systems.


• Retrieves and/or re-files items from central storage facility and maintains accurate records of file activity.


• Receives dock and messenger service deliveries and verifies accuracy of delivered material.


• Prepares outgoing mail for shipment which includes the necessary attachments, wrapping, and sealing. This will include shipping/receiving computer equipment.


• Performs a variety of clerical duties such as answering telephones, taking messages, dispersing faxes, making payments, sort/preparing files, and data entry.


• Assists in updating jurisdictional notices and manuals used in the office.


• Pulls files from storage for in-house state audits.


• Prepares files in electronic form for state audits (payment history, file notes, and gathering medical reports).


• Contacts agents and insured on routine claims to obtain coverage information or obtains through the various systems.


• Issues payments, requests wage information for the adjusters, orders surveillance, and completes medical calls to obtain the current work status.


• Schedules medical appointments and sends all appropriate correspondence relating to that appointment.


• Performs other related work as required or requested.


• Upholds the Crawford Code of Conduct.

• High school diploma or GED; or the equivalent in related work experience.


• Minimum 5 years of experience in the claims/liability environment or the equivalent, demonstrating a basic knowledge of computer operations and of claim file systems and procedures.


• Must demonstrate basic knowledge of computer operations and of claim file systems and procedures.


• Proficient in the Microsoft suite of products and like systems.


• Must be capable of working in a fast paced environment.


• Must be flexible, adaptable, and have excellent multi-tasking skills.


• Must be technically proficient.


• Excellent oral and written communication skills are essential.

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