Sr Credit Coordinator

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Job Objective: 

The Sr Credit Coordinator is an entry-level contributor that supports the department by completing clerical work and monitoring records. This role involves evaluating credit applications, monitoring credit limits, and collaborating with internal and external stakeholders to ensure effective credit management.

Duties and Responsibilities of the Position: 
 
•    Review and approve daily credit applications, joint check agreements, project account documents, purchase orders, and specialty accounts by analyzing credit bureau reports, financial statements, and other relevant credit data.
•    Accurately document and maintain account notes and updates.
•    Respond to new account inquiries via email and communicate effectively with sales and credit teams regarding required documentation.
•    Handle inbound calls from customers, sales service centers, and internal/external credit personnel regarding new accounts.
•    Provide high-quality customer service to both internal and external stakeholders.
•    Ensure all requests are processed within a 24-hour turnaround time.
•    Maintain a daily log of processed credit applications, joint check agreements, and project accounts.
•    Notify credit personnel and sales service centers upon completion of new account processing.
•    Organize and maintain pending files and folders for incomplete or in-process accounts.
•    Prepare and generate letters and cover pages for new accounts.
•    Manage filing, imaging, and record retention of new account documentation.
•    Monitor and respond to shared department inboxes, including billing and trade reference requests.
•    Assist with reporting related to new accounts and collection files.
•    Support the manager with collection file maintenance and related tasks.
•    Perform general administrative and clerical duties as needed.
•    Performs other duties as needed.

Required Experience and Education: 

•    Bachelor’s degree in a related field or equivalent education and/or experience.
•    0-2 years’ relevant experience or equivalent education and/or experience.

Competencies: 
 
•    Excellent communication, problem solving, and organizational skills.
•    Proficient using Microsoft Office Suite products.
•    Experience with SAP accounting systems preferred  
•    Familiarity with Experian/BizIQ and Dun & Bradstreet platforms  
•    Working knowledge of commercial unsecured credit practices  
•    Understanding of credit risk assessment and financial analysis  
•    Knowledge of lien laws and regulatory requirements  
•    Ability to manage and prioritize multiple tasks in a fast-paced environment  
•    Strong organizational and time management skills  
•    Demonstrated willingness to learn and take on new responsibilities  
•    Experience with third-party collections management is a plus  
 

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.