Sr. Family Support Specialist

Who We Are

Hively, derived from ‘lively’ and ‘hive’, is a thriving community full of life and energy. At our core, we are a family-centered social impact organization dedicated to multi-generational well-being. Our mission is to strengthen and support children and their families throughout Alameda County. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can significantly change children and parents' possibilities to thrive in life. If this resonates with you, we invite you to apply to join our team! 

Our Team & Culture

Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect. 

The Opportunity

Reporting to the Program Manager, The Sr. Family Support Specialist role is a unique opportunity to work directly with families to make a real difference in their lives and our community. In this role, you will be guiding parents and helping them find and pay for quality child care to ensure that children get the best start possible.

We are looking for candidates with at least 2 years of experience in this field, administering CalWORKs or CAPP.

• Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program 
• Interview scheduled and drop-in appointments/complete necessary re-certifications 
• Perform new intake orientation presentations as needed 
• Conduct group intake appointments as needed 
• Respond to and resolve parent and provider issues  
• Maintain and update family, child and program files 
• Provide quality customer service for internal and external agency customers  
• Provide mentorship to new or developing team members
• Input data into the computer system in an accurate and timely manner 
• Respond to requests for information from the public 
• Travel to co-locations and satellite Hively offices as needed 
• Attend all training/technical assistance workshops 
• Attend all staff meetings
• Other duties as assigned

• BA/BS with major coursework in social services/human development or related field (or equivalent experience)
• 2+ years experience in Childcare Subsidy Programs (CAPP, CalWORKS), and proficient in one or more program and regulations
• Strong problem solving skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience using Microsoft Office software and Google Suite
• Knowledge of all aspects of business office procedures
• Ability to communicate effectively both orally and in writing
• Ability to develop and maintain good working relationships with diverse groups of people
• Basic math skills
• Strong organizational skills
• Ability to appear for work on time
• Ability to follow directions
• Ability to understand and follow posted work rules and procedures
• Flexibility to work from other office locations as required

• Fluent in English and one or more of the following languages (Spanish, Vietnamese, Mandarin, Cantonese, Farsi, Korean, Pashto, Urdu, Punjabi or Hindi)

Benefits

* Medical, dental and vision plans covered at 100% for the employee 

* Health & Dependent Care FSA & HSA

* 15 Paid Holidays + flex holidays!

* Generous paid time off policy

* Tuition Reimbursement ($1,000/year)

* Employee Appreciation Program

* Life & Long Term Disability Insurance covered 100% by Hively

* 403(b) plan

* SEP-IRA plan with an employer contribution of 5% of annual salary

* Learning & Development Opportunities

*Financial wellness program and advisors

* Industry competitive salary ranges

Welcoming Candidates from All Backgrounds

While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points.

We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

* Note: Benefits described apply for full-time, permanent positions only. Temporary, internships, part-time or contract roles are not generally eligible.