Sr Logistics Supervisor

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers.  CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Leads warehouse logistics operations, overseeing the movement, storage, and distribution of goods. This senior supervisory role drives operational efficiency, enhances productivity, manages costs, and ensures timely delivery, while providing leadership and guidance to supervisory and frontline teams.

1st Shift: 8:00AM - 5:00PM, Monday - Friday

Based in Richmond, VA

Responsibilities:

• Supervises a team responsible for monitoring the movement of goods and maintaining appropriate inventory levels.


• Assists in implementing warehousing, distribution, inventory management, or related strategies.


• Generate, maintain, and analyze a variety of customer and internal reports, identifying trends and actionable items.


• Ensure compliance with customer requirements for accuracy and processing times.


• Provide training to employees on department procedures and processes, ensuring strict adherence to established protocols.


• Draft action plans to enhance efficiency and uphold quality standards in processes.


• Communicate effectively with management and customers to ensure SLAs are met and issues are promptly resolved.


• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.


• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.


• Assists in P&L forecasting and analysis, alongside labor planning and scheduling.


• Operate and provide training on Powered Industrial Truck (PIT) equipment.


• Coordinate with various departments to optimize the supply chain.


• Provide the next level of support for escalated issues during work shifts.


• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.


• All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience:

• 4+ years of proven leadership experience in logistics, warehouse, or distribution environments.


• 2-5 years of logistics experience, with familiarity in warehouse distribution equipment and safe operating practices.


• Ability to coordinate and resolve logistics challenges ranging from routine to complex.


• Broad understanding of business operations and strategies, with the ability to align team performance with organizational goals.


• Skilled in maintaining accurate, organized records and ensuring compliance with company standards.


• Proficient in strategic planning and analytical thinking, with the ability to identify trends, patterns, and opportunities for process improvement.


• Strong problem-solving and decision-making skills, applying sound judgment and a results-focused, continuous improvement mindset.


• Effective leadership and interpersonal abilities; able to communicate clearly, motivate teams, influence cross-functional partners, and engage professionally with customers.


• Demonstrated ability to thrive in a fast-paced environment by prioritizing tasks, managing multiple projects, and consistently meeting deadlines.


• Strong computer skills, including proficiency in Microsoft Excel for reporting, analysis, and data-driven decision-making.


• General knowledge of OSHA standards and workplace safety practices.

Preferred Skills and Experience:

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward/reverse logistics operation.


• Supervising temporary staff.


• Experience working with UKG and Kronos.

Educational Requirements:

• Associates degree preferred or equivalent work experience.

Physical Demands and Working Conditions:

• Warehouse environment.