Sr Manager - International QA & Menu Commercialization

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!

The Senior Manager directs all aspects of regional menu commercialization of core and assigned products and their corresponding suppliers. They direct Wendy’s International QA programs and partners regarding food safety, quality, nutrition, sanitation, production, CSR and animal welfare of multiple products in accordance with the departmental plan of action and regional regulations. They manager product compliance including auditing, product evaluation, lab testing, data management and other necessary management tools.  

Responsibilities include the management, supervision and coaching of region QA/Mencom Managers and associate staff both within The Wendy’s Company international business and indirectly within Franchisees and Suppliers. Responsible for results associated with the compliance program to be above 95%.  Additional responsibilities include the development and commercialization of products with international suppliers that are required to support core menu options and innovation.  They support SCM on identification and approval of secondary global, regional, local suppliers to achieve DTV goals. The Sr Manager influences and liaises with franchise leadership, and cross functional partners regarding scope and strategy of menu commercialization and product QA program requirements.

• Lead the commercialization of new and improved products, ensuring specifications meet operational and quality standards. Collaborate with suppliers to finalize product development. Deliver specifications. and coordinate product launch with SCM and other cross functional partners
• Develops, updates, and implements the programs, procedures, and actions necessary to effectively monitor and maintain compliance with food safety and quality specifications of multiple core products and other assigned minor products. Provides technical support to Wendy’s franchise and company store operations.
• Oversee the scheduling and execution of audits of food processors to ensure attainment of the departmental plan of action and compliance with company specifications and standards concerning food safety, quality, sanitation, production, CSR and animal welfare. Ensures completion of annual third-party audits of assigned product suppliers. Conducts 30 percent of the audits. Develop solutions and provide recommendations to suppliers and/or QA personnel for corrective action for deficiencies in areas of non-compliance.
• Build effective relationships with Operations, Marketing, Engineering, QA, QSCC, and Training to ensure seamless execution of innovation strategies.
• Develops secondary sourcing and plant approval to support global, regional, local DTV.
• Supervise International Product QA team members within regional responsibility. Manages performance and development of direct report(s), including performance and development processes, ongoing coaching & development, and performance management activities as necessary. Influences regional senior leadership on QA product related strategies.

• Education: Bachelors Degree is required in Food Science, Meat Science, Microbiology or related field.
• Knowledge of food science, HACCP, food processing technology, equipment, microbiology.
• Minimum 10 years’ work experience in food processing QA or Operations or Commercialization
• Excellent interpersonal and communication skills.
• Strong computer skills and knowledge of statistical analysis – statistical process control.
  

Expected Work Location (Field): It is expected that you will primarily perform work at Wendy's Restaurants or to other field locations as designated by the Company. When not working at a Wendy's location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs. 

Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 20% of annualized base salary, based on actual company and personal performance.

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.

NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.