Sr. Manager, System Repair Operations

Job Req ID: 30486

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

 

Job Summary:

The Sr. Manager, System Repair Operations lead and scales system repair and RMA operations for server, storage, and advanced computing hardware. This role is responsible for overall repair performance, including throughput, quality, turnaround time, capacity, cost, and customer commitments.

The Sr. Manager provides leadership across repair and test operations, develops managers, supervisors, and technical teams, and establishes the processes, resources, and performance standards required to support business growth. The role partners closely with Engineering, Quality, Supply Chain, Manufacturing, Customer Support, and other cross-functional organizations to resolve complex technical and operational issues and continuously improve repair performance.

Essential Duties and Responsibilities:

Qualifications:

• 12+ years of experience in electronics repair, system repair, RMA, manufacturing, test, or hardware operations, including 4+ years in people-management or operations-leadership roles.


• Demonstrated experience leading medium-to-large repair, manufacturing, or technical operations teams.


• Strong knowledge of server, storage, computing, or related electronic hardware repair and test processes.


• Strong understanding of system-level and board-level troubleshooting, failure analysis, diagnostics, rework, and validation processes.


• Demonstrated experience managing operational KPIs including throughput, turnaround time, backlog, yield, quality, productivity, scrap, and cost.


• Experience with capacity planning, workforce planning, production scheduling, and resource allocation.


• Experience using ERP, MES, RMA, or manufacturing systems for workflow management, material tracking, traceability, and operational reporting.


• Proven ability to lead root-cause analysis, corrective actions, and continuous-improvement initiatives.


• Strong leadership and organizational skills with demonstrated ability to develop managers, supervisors, leads, and technical teams.


• Strong analytical and problem-solving skills with the ability to translate operational data into corrective actions and business decisions.


• Strong cross-functional communication skills with experience working with Engineering, Quality, Supply Chain, Manufacturing, Customer Support, and senior management.


• Bachelor's degree in Electrical Engineering, Electronics Engineering, Manufacturing, Operations Management, or a related field, or equivalent combination of education and relevant experience.

Preferred Qualifications

• Experience supporting high-performance computing, GPU servers, AI infrastructure, data-center hardware, or high-density server platforms.


• Experience managing high-volume RMA or repair operations with aggressive turnaround-time and customer-service requirements.


• Experience with Lean Manufacturing, Six Sigma, Kaizen, or other continuous-improvement methodologies.


• Experience developing repair capacity models, headcount plans, productivity standards, and operational forecasts.


• Experience supporting new product introduction (NPI), engineering change implementation, and repair-readiness programs.


• Experience working in a fast-paced manufacturing environment where repair volume and customer priorities change rapidly.

Salary Range

$150,000 - $190,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.