Sr. NEN Analyst

Client First Technologies currently is seeking a Sr. NEN Analyst to support our government customer by providing operational and technical support for the Naval Enterprise Network (NEN) environment, including end-user seat deployment/refresh coordination, asset and service ordering, and day-to-day Tier 0/Tier 1 support. This role supports account/service management and ensures accurate tracking, documentation, and reporting using the Navy Enterprise Tool (NET) and associated processes.

This is a full-time position 100% on-site in Dahlgren, VA.

CFT offers a full benefits package, a collaborative work environment and a strong company culture.  Veterans and military spouses are encouraged to apply.

• Perform NEN account and service management (creation, modification, tracking), including IMAC submissions/tracking, hardware/software tracking, inventory management, and written status communications to users/customers
• Coordinate and maintain NEN site documentation (e.g., Seat Deployment Schedule, classified NEN seat deployment, technical refresh documentation) using Navy Enterprise Tool(s) (e.g., NET)
• Schedule endpoint deployments; manage deployed-seat status; and track shipped equipment and related documentation (e.g., DD Form 1149), requisitions, invoices, and shipping documents
• Coordinate NEN assets and use NET for IMAC requests, ordering services, and task order management; provide user training on NEN tools/procedures as needed and collect training evaluations via Government-approved methods
• Coordinate file storage activities, including share-drive implementation support and management of permissions/administrator roles
• Support transition planning from current NEN to future NEN solutions by identifying new requirements, analyzing solutions against Government needs, reviewing documentation, developing policies/procedures, and coordinating between Government and future service providers
• Develop procedures and perform data migration upon request during seat replacement activities
• Provide user assistance for NEN Scientific & Technical seats, including troubleshooting and installation of approved hardware/software (with elevated permissions when provided)
• Provide Tier 0 and Tier 1 seat support to troubleshoot and assist NEN users with unresolved issues; escalate complex problems to the NEN Helpdesk or other Government support teams as appropriate
• Generate monthly technical department reports and maintain/update NET databases for NEN assets
• Enter and route orders in NET for approval; request additional funding for NET orders via the ACTR; and initiate delivery requests
• Evaluate new NEN CLIN offerings and provide recommendations to meet user requirements
• Support development and maintenance of standard operating procedures (SOPs) for NET processes
• Support NMCI-related activities for NSWCDD (e.g., seat orders/deployment, seat pools, peripheral inventories, moves/adds/changes, printers/print queues, and day-to-day troubleshooting)
• Serve as the Cryptographic Log On Trusted Agent (TA) for issuing SIPRNet Tokens (as assigned/authorized)
• Develop and maintain spreadsheets, databases, and automated tools to support NEN data calls and information consolidation 
• Respond to incidents, outages, and service requests in accordance with Government requirements and service-level expectations; when remote resolution is not possible, be prepared to report on-site within one (1) hour of notification

Qualifications

• Six (6) years of professional experience in relation to NEN programming, including Network Enterprise Tool (NET), NEN CLIN offerings, and NEN ordering
• Demonstrated ability to track, document, and communicate service/order status and to maintain accurate asset and deployment records
• Ability to work collaboratively with Government personnel, customers, and other support teams as part of an integrated support environment
• Ability to meet on-site response requirements for incidents and service requests when remote support is insufficient (including arriving on-site within one (1) hour when required)

Preferred Qualifications  

• Hands-on experience coordinating endpoint deployment/technical refresh efforts and managing seat deployment schedules
• Experience providing Tier 0/Tier 1 desk-side or helpdesk support in an enterprise environment
• Experience developing or improving SOPs, job aids, or training materials for enterprise IT tools/processes
• Strong proficiency with Microsoft Office (especially Excel) for reporting, tracking, and data consolidation

Physical Demands

• Must be able to sit and stand for extended periods of time
• Occasional travel and overtime may be required

Required Clearances and Screenings

• Must be able to obtain and maintain the access/eligibility required to perform duties on Government systems and in Government facilities. This may include CAC sponsorship, completion of Government-mandated training, and any access required to support SIPRNet token issuance when assigned
• This position is subject to a government background investigation (BI) and must meet eligibility for access to classified information. Candidates must have a current, in-scope Tier 3 (T3) BI; Tier 5 (T5) preferred

CFT is a proud equal opportunity employer.  All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  Discrimination and harassment are not tolerated.