$16.63 - 22.18 hourly
Number of Applicants
:000+
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May act as Lead to other team members.
Determine appropriate avenue to use to fulfill request
Seen as SME (subject matter expert)
Create reports based on customer requests
Interacts with a wide range of functional groups for clarification on assignments.
Understand, interpret and guide customers on the best way to fulfill their requests/needs.
Troubleshoots complex problems, identifying issues and resolving problems.
Ability to review requirements and provide alternatives if initial solution is not feasible.
Perform advanced research of issues
Works on escalated problems of a complex nature involving analysis of situations or data requiring a review of a variety of factors.
Makes recommendations to improve results. Escalates more complex problems to management level.
Assist in developing, defining and communicating policies and procedures supported by the team.
Maintain SOP (Standard Operating Procedure) and other support items.
What You'll Bring
High School diploma or equivalent; some college preferred
2-4 years related experience
Requires extensive knowledge of the company’s products and services.
Strong MS Office skills
Strong knowledge of computerized data entry system or other relevant applications.
Advanced problem solving skills
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
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