Sr. Patient Contact Representative - Blended

Alpaca Audiology is looking for an individual who has proficiently mastered every aspect of a Contact Center: Inbound, Outbound, Lead Generation, Social Media, and Retention.

Remote Position may be available with experience and background in field.

Responsibilities

• Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems


• Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment


• Ability to multi-task and prioritize tasks effectively and efficiently


• Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls


• Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media


• Ability to support to all levels of management in all areas

Requirements

• HS Diploma or higher.


• Call center, customer service/sales experience.


• Proficiency with technology/software applications.


• Must be proficient in Excel.


• Excellent verbal and written communications skills


• Strong listening and presentation skills


• Track record of over-achieving quota


• Strong phone presence and experience making over 100 of calls per day


• Experience working with a CRM and multiple systems


• Ability to multi-task, prioritize, and manage time effectively


• Self-Sufficient and passionate about success