Sr Sales Manager - Action Line

Hilton Grand Vacations is seeking a dynamic and results-driven Senior Sales Manager I to serve as the operational leader of our sales organization. 

In this role, you will drive daily sales floor execution, lead operational strategy, and develop high-performing sales teams while fostering a culture of accountability, engagement, and exceptional customer experiences.

The ideal candidate is a proven timeshare sales leader with a strong track record of driving production, developing talent, optimizing operational processes, and delivering consistent business results.

Sales Leadership & Team Development

• Lead, coach, mentor, and develop Sales Managers and Sales Executives to maximize individual and team performance.
• Conduct one-on-one coaching, ride-alongs, role-playing sessions, classroom training, and ongoing development programs.
• Partner with senior sales leadership to implement sales philosophies, strategies, tools, and training initiatives that drive Net Owner Growth.
• Foster a highly engaged, positive, and performance-focused culture aligned with Hilton Grand Vacations values.
• Lead daily sales meetings, manager huddles, recognition activities, and production reviews.

Operational Leadership

• Serve as the operational lead for the sales department, ensuring all processes, systems, and support functions operate efficiently.
• Lead daily manager huddles, communicate company updates, review site performance trends, and recognize team achievements.
• Oversee tour flow management and ensure proper sales floor coverage throughout the day.
• Manage schedules, PTO requests, staffing levels, and workforce planning to maintain business continuity.
• Monitor daily wave performance and communicate operational updates to leadership teams.
• Prepare and maintain operational dashboards and performance reporting to support business decisions.

Business Performance & Results

• Drive sales efficiencies and exceed targeted sales volume and profitability goals.
• Improve customer experience, operational effectiveness, closing performance, and cash down payment results.
• Analyze performance metrics, identify opportunities, and implement action plans to improve production.
• Ensure accurate tracking of sales performance, contract processing, EOD reporting, and commission-related items.
• Support the Director of Sales in leading the sales floor and resolving customer escalations or operational challenges.

Administrative & Compliance Responsibilities:

• Ensure operational accuracy of contracts, closings, sales documentation, and reporting processes.
• Review and resolve exceptions, pending transactions, and owner care issues.
• Maintain compliance with company policies, sales regulations, and industry standards.
• Coordinate with internal departments to resolve operational, technology, and customer-service issues.
• Conduct interviews and participate in talent acquisition and succession planning efforts.

To fulfill this role successfully, you must possess the following minimum qualifications and experience: