Sr Specialist - Company Operations Training (Chicago)

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you! 

The Sr Specialist, Company Operations Training (OTS) reports to the Manager, Company Operations Training (OTM) with a dotted line to the DAO and collaborates with Operations Training team. This role ensures consistent adherence to Company training and development standards through training, coaching, restaurant training certification oversight, Core Training program execution, DM, GM, AGM, Shift Manager development, and enhancing restaurant management and multi-unit performance.

This position also serves as a direct bench for Field Operations Manager, Director of Area Operations, Operations Training Manager, and other operations and / or training roles in the field and at the Restaurant Support Center.

• Support and conduct area training for new product implementations/non-product initiatives for company markets, including special projects/tests as required.  Completes new product execution checklists and communicates opportunities to DM and DAO. Supports core manager training and development (Shift, AGM, GM/TRM, and DM) and core training execution by tracking training and certification progress including regular check-ins with each trainee. Tracks weekly recap/feedback from each trainee, addresses concerns with DM/TRM.
• Conducts assessments, provides coaching and feedback during restaurant visits on operations, including food safety/FSA performance. Assesses areas of opportunity and communicates issues and findings with the restaurant leadership teams. Facilitates designated “development days” for restaurant leaders and multi-unit managers. Recommends potential training programs with key restaurant and organizational leaders as appropriate. Partners with DAO and organizational leaders to build capability/bench with multi-unit managers and restaurant management teams.
• Teach designated Wendy’s University classes in assigned company markets. Provides recommendations and input to Operations Training Team and the Restaurant Support Center on area training needs as necessary.
• Manage the training restaurant certification process following a disciplined and consistent pattern of management in our Training restaurants that elevates the restaurant and district/area performance.  Completes WDRV & TEA for re-certification and new certifications.  Supports the ongoing assessment of training restaurant performance and maintaining of required metrics.  Conducts monthly visit to each training location and quarterly WDRV.  Monitors metrics required to maintain training restaurant status and reports out to DAO monthly.  Partners with DM to diagnose and correct negative trends in performance and leads the development of action plans when metrics are below required level.  Partners with DM to identify future training restaurants and coaches/monitors DMs to follow the pre-certification steps as outlines in the CTR program.
• Supports activities and company area led initiatives (DM/DAO meetings, GM Rallies, & New Restaurant openings) as directed by the DAO. Provides training and support to internal field operations teams as required. Supports the market operations leadership team by developing and follow-up on new franchisee training as required.

• Bachelor’s Degree preferred 
• Minimum of 5 years in operations with supervisory experience and/or training or equivalent combination of both
• Exceptional presentation and facilitation skills; able to lead instruction for a wide range of audiences
• Proficient in Microsoft Office Suite and related presentation tools
• Strong Organizational and Planning Skills
• Strong Written and Oral Communication skills

Expected Work Location (Field): It is expected that you will primarily perform work at Wendy's Restaurants or other field locations as designated by the Company (primarily Chicago, IL). When not working at a Wendy's location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite 

Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. 

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 10% of annualized base salary, based on actual company and personal performance. 

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com. 

NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.