Sr. Systems Engineer

Duties & Responsibilities

• Perform & manage projects for servers, networks, cloud infrastructure & more
  


• Engage with client as the “voice of the customer"
  


• Design, install, troubleshoot, & maintain on-site and cloud infrastructure, network, server equipment, & other hardware & software
  


• Communicate with clients to resolve problems, design infrastructure, assist with growth planning, and provide best practice analysis
  


• Ensure client IT Security management with security team
  


• Work with Customer Success Team to assist with formulating growth plans & recommend best practices for clients
  


• Communicate with vendors & 3rd parties for clients
  


• Perform and oversee software and application development, installation, and upgrades
  


• Train clients to use hardware, software and other systems
  


• Configure, maintain, monitor & backup servers & appliances
  


• Provide technical support for customers - phone, remote and on-site
  


• Provide emergency on-call service and support in rotating schedule with other colleagues
  

Requirements

• Minimum 2-year Associates Degree in Computer/IT field
  


• Minimum 5 years’ experience in a position with similar responsibilities of those required for this position
  


• Client-focused with excellent communication skills – verbal and written
  


• Must have experience with Microsoft 365 stack, Server 2008+, Microsoft Exchange 2010+, VMWare, Hyper-V, firewall and networking configuration, performing, and managing server, cloud, Microsoft 365 migrations, Microsoft 365 administration, VPN configuration
  


• Preferred experience with Microsoft Azure, Teams, Cloud services administration, Autotask, Datto, Cisco Meraki
  


• Ability to work in a fast-paced deadline-oriented environment
  


• A registered vehicle and a valid Driver's License
  


• Ability to frequently bend/stoop, stand, reach, lift, and sit
  


• Ability to lift up to 75 lbs