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Sr. Technical Product Manager, Aviation Safety Management SaaS- Cary, NC

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Job Description - Sr. Technical Product Manager, Aviation Safety Management SaaS- Cary, NC


Sr. Technical Product Manager, Aviation Safety Management SaaS- Full-Time
Location: Cary, NC, 27513
What you will be doing:



  • Take complete day-to-day ownership of the Baldwin SMS software.

  • Work with in-house safety experts, engineers & customers to learn the industry and become an expert on the Baldwin SMS software.

  • Transform high-level business requirements into actionable development tasks in JIRA.

  • Collaborate with engineers on the implementation, answer questions, make product decisions, remove impediments, propose solutions.

  • Become the go-to resource for all customer support, product and engineering questions related to the Baldwin SMS.

  • Assist customer support with troubleshooting product issues, as necessary.

  • Perform pre-release testing and troubleshoot reported issues as they arise.

  • Assist with drafting product documentation and knowledge base articles.

  • Maintain product-related communication with customers and third-party vendors.


Experience you will need:



  • Experience being the primary product manager of a complex SaaS, B2B or enterprise product, preferably in a small-to-medium company environment.

  • Results oriented & ready to take on the responsibility of making quick decisions and reducing the 'idea to code-in-production' cycle.

  • Structured logical thinking: able to simplify complex concepts, devise workable solutions and communicate clearly both internally and externally.

  • Experience working with API documentation, JSON file structure, SQL queries, and API testing using Postman or a similar tool.

  • Ability to multitask and work in an unstructured small team environment.

  • Ownership mentality; ability to make decisions under pressure; have analytical and troubleshooting skills, and an attentiveness to details.

  • This is a hybrid position, requiring 2-3 days a week in the Cary, North Carolina office.


Top Reasons to work with our client:



  • Competitive salary commensurate with experience!

  • Medical, dental and vision insurance for you and your family!

  • Paid parental leave for eligible new parents!

  • 401k plan with a company match!

  • HSA/FSA programs!

  • 20 days PTO!


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