Sr. Technical Writer

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services.

Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.

Position:              Sr. Technical Writer

Location:             Lansing MI 48909

Duration:             12 months plus extension

Position Description   

• These tasks include designing, writing/creating, and updating user documentation and/or help systems for custom-designed computer applications, developing and posting web content about a variety of subjects, and developing/delivering training materials and courses. MDOT has a portfolio of more than 200 custom-developed applications for which DTMB provides support and maintenance. Additionally,
• The goal is strategic optimization of investment and operational infrastructure to enable business and IT agility. Every application developed by DTMB for MDOT requires some combination of user documentation, online help and/or training. As legacy applications are modernized via LAMP, each will require documentation and training.
• Application users may include MDOT employees, MDOT customers, and/or the general public. Some computer applications require separate manuals/online help/training for different user groups.    

Skills Required  Senior technical writer writes a variety of manuals, online help, training materials, technical articles, reports, and/or brochures for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document.

• Technical Writer capabilities with 8 or more years of experience in the field or in a related area.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on limited experience and judgment to plan and accomplish goals.
• Performs a variety of tasks. May lead and direct the work of others.
• Typically reports to a manager, technical project coordinator, or head of a unit/department. A wide degree of creativity and latitude is expected. This category requires a person with directly related knowledge and experience in the areas of computer and applications related end user and support personnel training requirements.

Tasks may include identifying the training needs of potential participants, preparation of training plans and schedules, developing course materials, preparation of computerized training exercises and conducting training sessions. Individuals proposed for this category must possess superior communications and interpersonal skills.     

Ask IT Consulting Inc.| 33 Peachtree St., Suite 100 |Holtsville, NY 11742

Website: http://www.askitc.com/