Sr. Technical Writer

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services.

Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.

Provides subject matter expertise for the design, development, and maintenance of the Online Help (OLH) functionality of the Colorado Benefit Management System (CBMS); develops and delivers communications and other documentation to CBMS stakeholders that address the developments, issues, issues resolutions, and other aspects of CBMS that impact the system’s users, clients, and customers; creates clear, concise, and comprehensive communications and other documentation from source materials of a technical nature.

Job Responsibilities

Online Help System Development

• On an ongoing basis, assists in the design, development, and maintenance of an OLH system

• On an ongoing basis, creates detailed OLH instructions to assist end users in the performance of complex tasks on an automated system that determines eligibility for and calculations of health and human services benefits

• On an ongoing basis, edits and enhances source documentation of a technical nature to ensure derived OLH artifacts are clear, concise, comprehensive, and user-friendly

Communications Assistance

• On an ongoing basis, works directly with business and system subject matter experts to ensure that communications to CBMS stakeholders accurately reflect current policies and procedures as well as up-to-date business and system processes

• On an ongoing basis, develops documentation that translates source materials of a technical nature into user-friendly language without compromising the accuracy and completeness of the translated source materials

Work Experience

• 3+ years of experience with Help Authoring Tools (HATs), such as Adobe RoboHelp, MadCap Flare, and/or HelpiQ

• 2+ years of experience specifically with Adobe RoboHelp , including Adobe RoboHelp HTML 10

• 3+ years of experience as a technical writer

• 3+ years of experience in the application of commonly accepted concepts and practices specific to the design and development of OLH systems

Functional/Technical Knowledge & Skills

• Expertise in the application of commonly accepted style guidelines and practices as prescribed in publications such as The Chicago Manual of Style and The MLA Style Manual

• Expert knowledge of common business applications; such as, Microsoft Office and Adobe Acrobat

• Basic knowledge of HyperText Markup Language (HTML) adequate for troubleshooting Web-site communications

• Working knowledge of concepts and artifacts that facilitate the development of OLH systems, such as learning management systems and computer-aided instruction

• Strong research skills using the Internet and other tools

• Strong verbal communication skills

Ask IT Consulting Inc.| 33 Peachtree St., Suite 100 |Holtsville, NY 11742

Website: http://www.askitc.com/