Staff Assistant I - Interim Housing (N346)

Salary Range: $21.11-$30.44 per hour

SUMMARY

The Los Angeles County Department of Homeless Services and Housing (HSH) consolidates our countywide response to homelessness. The driving force behind HSH is increasing accountability and transparency, improving care for people experiencing or at risk of homelessness, and streamlining collaboration with partners including services providers, the County’s 88 cities, and unincorporated areas to deliver high-quality, life-saving care.  Staff schedules are based on business need and may include the option of a hybrid work schedule where employees work remotely and from the office.

The HSH Interim Housing (IH) program serves individuals and families experiencing homelessness, including those with complex health and/or behavioral health conditions who need a higher level of support services than is available in most shelter settings. The program offers temporary housing in a stable environment to assist clients in stabilizing, increasing independence and completing permanent housing goals. The HSH IH program implements interim housing projects under the Pathway Home initiative. Pathway Home is an encampment resolution project with the goal of reducing unsheltered homelessness in communities across the county through the provision of interim housing and supportive services.

The Staff Assistant I will support members of the Program Services/Pathway Home IH team with a variety of administrative and specialized clerical tasks that include but are not limited to referral facilitation, engagement with referral partners, and contracted providers, and data entry, tracking, and reconciliation. They will also work with members across the IH program and aid in administrative functions such as participant transfers and exit processing in databases used by the team. Ideal candidates will be organized, capable of reviewing and prioritizing multiple tasks at a time, and flexible to meet the changing needs and demands of this work.

ESSENTIAL FUNCTIONS

•  Coordinates meetings between internal and external stakeholders related to Pathway Home and other interim housing projects. Coordination also includes preparation of meeting agendas and note taking as needed.


•  Completes data entry, tracking, and supports reconciliation of interim housing program placement referrals and transfers for Pathway Home and other interim housing projects.


•  Supports interim housing team staff in the processing of exits in database systems such as CHAMP and HMIS.


•  Supports Pathway Home team staff in the compiling of and completion of reports on project deliverables.


•  Liaises with internal HSH staff in the ordering and inventorying and gathering program supplies (i.e., amnesty lockers and/or Narcan) for deployment and use at Pathway Home and other IH sites.


•  Leads in the development and dissemination of ongoing and ad hoc communications on program and project updates to applicable internal and external stakeholders that may include presentations, memorandums, reports, or other documents.


• Makes appointments and arranges conferences, trainings, and meetings for HSH personnel as applicable; coordinates and schedules applicable internal and external personnel (e.g., HSH personnel and/or HSH community/contractor agencies) with respect to HSH trainings, meetings, events; maintains training calendars, vacation calendars, etc. as needed


• May support in the preliminary analysis and/or review of data, and support Pathway Home team in development and tracking of recommendations to enhance program operations.


• Performs other clerical, general administrative/technical assistance duties as assigned. 

JOB QUALIFICATIONS

One year experience in a highly responsible secretarial capacity or a supervisory clerical capacity.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.


• Successful clearance of the Live Scan process with the County of Los Angeles.

Other Skills, Knowledge, and Abilities

• Experience in assisting and providing services to vulnerable populations, e.g., people who are experiencing homelessness or at risk of being homeless


• Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, Skype, Outlook, etc.


• Able to multi-task and set workload priorities for time sensitive projects/tasks.


• Ability to solve problems and make recommendations to processes, policies, etc.


• Able to communicate with all levels of personnel, e.g., written, verbal, in a professional and concise/clear manner; ability to work within a project team and/or independently.


• Able to work in a very diverse environment and with diverse individuals.


• Ability to be flexible in meeting changing work tasks and timelines must be dependable and reliable.

PHYSICAL DEMANDS 

Stand: Frequently

Walk: Frequently

Sit: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 15lbs

Push/Pull: Occasionally - Up to 15lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.