Staff Manager - Subacute Services

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees.
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

About

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Position Summary  

Under the direction of the Program Director, the Staff Manager is responsible for the hiring, scheduling, training, and ongoing development of front-line staff members. This role ensures staff are supported and equipped to provide high-quality client care, collaborating closely with the treatment team to meet client needs. As a member of the management team, the Staff Supervisor contributes to maintaining a safe, nurturing, and compliant environment for both clients and staff, in alignment with licensing, agency, and contract standards.

Essential Duties  

• Oversee recruitment, hiring, onboarding, supervision, performance evaluation, and disciplinary processes for front-line staff including Behavioral Health Aides, Behavioral Health Technicians, and Kitchen Aides, ensuring staff meet competency and performance expectations. 
• Oversee initial and ongoing training of all front-line staff members including developing training materials, identifying training gaps, and conducting regular staff meetings. 
• Provide regular supervision and coaching to staff, including monthly 1:1 meetings to support professional development, performance improvement, and retention; ensure timely and thorough documentation of supervision. 
• Develop and maintain staff schedules to ensure adequate coverage, appropriate staffing ratios, and compliance with licensure, safety, and program requirements. 
• Maintain positive relationships with community entities, client family members, agency volunteers and donors, law enforcement, and emergency response services. 
• Regularly audit staff documentation to ensure timeliness, compliance with specific program and billing requirements, and to identify staff training needs. 
• Support and implement trauma informed practices and procedures, crisis management skills, and best practices in working with this client population.  
• Provide oversight of the therapeutic milieu, ensuring a safe, structured, and trauma-informed environment that supports client engagement, stabilization, and recovery. Facilitate groups if required and as assigned. 
• Collaborate with the interdisciplinary team to support implementation of treatment plans, consistency of care, and effective communication across shifts and roles. 
• Maintain appropriate, professional boundaries with clients, volunteers, and co-workers. 
• Participate in Management On-Call Schedule 
• Attend work on a regular and predictable basis.  
• Assist Program Director in all aspects of program operations. 

Secondary Duties 

• Proactively expand and integrate knowledge of best practices and community resources. 
• Take action and make decisions within the position’s scope of responsibility. 
• Participate in various meetings and training as needed including daily staffing, weekly treatment team, monthly staff meetings, etc. 
• Learn, utilize, and endorse Trauma Informed practices. 
• Identify outside training opportunities for all staff. 
• Obtain and maintain CPR and First Aid Certification 
• Clear understanding of and adherence to Federal Confidentiality and HIPAA laws 
• Perform other functions as necessary or assigned. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• A degree or certification in the field of social services (and active licensure if applicable) and three years of experience in the social services field or an equivalent combination of education and experience. 
• At least one year supervisory experience (preferred).  
• Excellent verbal and written communication skills; attention to detail. 
• Remains calm and responds appropriately in crises. 
• Ability to maintain confidentiality of information.  
• Flexibility to respond to changes.  
• Organize, prioritize, and independently complete multiple tasks. 
• Computer literate with ability to work in Microsoft Office. 
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public. 
• Willingness to accept supervision and direction. 
• Become CPR and First Aid Certified. 
• Driving is required: must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.  
• Must be able to pass Utah-DHHS – Office of Licensing background screening and maintain eligibility through ongoing background monitoring and pass pre-employment drug screen.  

Physical Demands  

• Ability to lift and carry 25 lbs. 
• Ability to move around the facility, interacting with clients for extended periods. 
• Work is generally performed in an office environment.  May entail using a computer for extended periods of time.