Store Connectivity Manager 

The Store Connectivity Manager is responsible for ensuring reliable, high-performing network connectivity for retail/store locations, including environments within hospitals. This role manages end-to-end connectivity processes—from initial site coordination and vendor selection to installation and ongoing support—ensuring seamless internet service delivery and uptime.

Key Responsibilities

Hospital / Site Coordination

• Identify and establish relationships with primary hospital/site contacts
• Evaluate and document available connectivity options within each location
• Review and align on inside wiring requirements and plans
• Determine if specific vendors are required or mandated for inside wiring
• Gather all necessary technical and logistical information to enable connectivity deployment

Carrier Coordination

• Engage with multiple telecommunications carriers to evaluate service options
• Analyze and recommend the best-fit connectivity solution based on performance, cost, and availability
• Obtain final approval for selected carrier, bandwidth/speed, and any required cabling contractor
• Initiate and manage ordering of internet circuits and related services
• Track order progress and ensure timely delivery

Installation Management

• Coordinate installation schedules between carrier, hospital/site stakeholders, and internal teams
• Ensure readiness of site (access, wiring, infrastructure) prior to installation
• Oversee installation process and verify successful circuit activation while technicians are onsite
• Validate that service meets required specifications and performance criteria

Ongoing Support & Monitoring

• Monitor network circuits to ensure uptime and performance standards
• Provide first-level troubleshooting for connectivity issues impacting store operations
• Act as primary escalation point to carriers for outages or service degradation
• Track and manage incident resolution until service is restored
• Maintain documentation of network configurations, vendors, and support procedures

Technical Qualifications - Desired

• Bachelor’s degree in Information Technology, Networking, Telecommunications, or related field (or equivalent experience)
• Experience in network connectivity, telecom management, or IT infrastructure
• Experience working with telecommunications carriers, circuit provisioning, and vendor management
• Understanding of networking concepts (WAN, LAN, circuit types, bandwidth, redundancy)
• Experience coordinating installations across multiple locations
• Experience with healthcare or hospital environments
• Knowledge of structured cabling and inside wiring standards

Skills & Competencies

• Strong project coordination and organizational skills
• Ability to manage multiple vendors and stakeholders simultaneously
• Excellent communication and negotiation skills
• Problem-solving mindset with a focus on uptime and reliability
• Ability to work independently and drive initiatives to completion

Work Environment

• Combination of office-based and remote coordination work
• May require occasional travel to site locations for installations or escalations
• Participation in on-call support rotation 

Success Metrics

• High network uptime and reliability across store locations
• Timely circuit installations and activations
• Reduced incident resolution time
• Effective vendor and carrier performance management

What We Offer

• Competitive salary and performance-based bonus.
• Health, dental, and vision insurance.
• Paid time off and company holidays.
• Employee discounts and additional company benefits.
• Opportunities for career growth and professional development.

Who We Are

We are a trusted place for joy and support when people need it most. Our guests visit our store locations for different experiences while visiting loved ones in the hospital, or between breaks while at work. Lori's Gifts is a unique retailer servicing over 250 hospitals nationwide for over 40 years. We continue to grow because of our compassionate employees who remain close to the positive hospital relationships we have developed in the communities we serve. We are tirelessly enhancing and modifying our protocols to create a safe environment for our employees and guests.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.