Store Manager

SUMMARY

Responsible for overall leadership, coaching, and building an independent, committed, high performing team to achieve results and drive the company strategies. The Store Leader is accountable for:

• Fostering a culture of CARE for Pet Parents and Associates


• Pet Health


• Customer Engagement


• Driving key company sales strategies


• Driving services: Salon, Pet Training, and Hotel (if applicable)


• Ensuring Operational Excellence

PRINCIPLE ACCOUNTABILITIES

May include, but not limited to, the following:

• Accountable for leading and holding team accountable for driving our clients mission, core values, vision and strategy every day.


• Responsible for taking immediate action when a sick pet is found in the store (cost is not a consideration). Fosters an environment where pet health and care is first and foremost.


• Responsible for utilizing current company strategies for associate hiring, on boarding, development, and performance management to create a best in-class workforce.


• Responsible for achieving P&L expectations such as sales and expense targets.


• Responsible for the development of management staff by coaching and weekly one on ones with direct reports. reports


• Review weekly schedules and weekly payroll reports.


• Ensures the safety/security of company assets, customers, pets, and associates through regular store walks, ensures monthly Shrink and Safety meetings are held, and training of store standards/compliance with company and government safety standards.


• Foster relationships with clients Services partners and external adoption partners.


• Leads a culture of empowerment through utilizing code of ethics, policies, and standard operating procedures.


• Fosters a culture of diversity and inclusion with associates creating an environment of engagement


• Represents the company to outside organizations within the local community.

SUPERVISORY RESPONSIBILITIES

• Typically supervises 6 managers and oversees up to 75 non-supervisory associates within the store.


• Carries out supervisory responsibilities in accordance with clients policies and procedures. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance, rewarding and coaching associates; addressing complaints and resolving problems.

EDUCATION, EXPERIENCE, SUCCESS FACTORS

• Position requires a Bachelor’s degree from four-year college or university, or a minimum of three years’ related management experience working in a retail or hospitality/restaurant industry, OR equivalent combination of education and experience