Store Manager

Reports to District Manager:\n\nAs a Store Manager you are expected to lead your store team to achieve sales performance \n\nexpectations through active coaching, development of a team selling environment, and \n\noperational excellence. This includes recruiting, hiring, and training a store team to achieve \n\nan exceptional customer experience.\n\nTo be successful in this role the role you will:\n\n\u2022 Inspire store team to achieve their best performance\n\n\u2022 Execute to maximize growth and potential\n\n\u2022 Create an engaged and inclusive store environment\n\n\u2022 Elevate the customer experience through operational excellence\n\n\u2022 Exceed customer expectations in all interactions\n\nLeadership:\n\n\u2022 leads store staff in meeting sales, service, and operational expectations.\n\n\u2022 Sets clear performance expectations and makes sure store team is trained in sales, \n\ncustomer service, and operations to meet company standard.\n\n\u2022 Models company values and leads by example as an active coach.\n\n\u2022 Communicates priorities and sales driving information effectively to ensure store \n\nstaff is equipped to maximize business opportunities.\n\n\u2022 Guides team to identify, recommend and implement changes to improve \n\nproductivity.\n\n\u2022 Takes the lead role in recruiting for store and embraces diversity by creating an \n\ninclusive store environment.\n\nPerformance:\n\n\u2022 Achieves store business plans, including sales, customer service and operational \n\ngoals.\n\n\u2022 Develops game plans and follows up on execution to maximize sales and drive \n\nconsistent performance results.\n\n\u2022 Partners and presents opportunities with fact-based information and \n\nrecommendations while leveraging data (store reports) to make the right decisions.\n\n\u2022 Participates in driving business outreach opportunities and communicates leads to \n\nMulti-Unit Manager and Business Outreach team.\n\n\u2022 Identifies performance opportunities and partners with Regional Manager to \n\ndevelop a plan to address and manage issues effectively.\n\nOperational Excellence:\n\n\u2022 Ensures store schedule accuracy to ensure proper staffing to effectively execute \n\ninitiatives, Ship-from-Store, operational tasks and maintains proper sales coverage \n\nto deliver on the customer promise.\n\n\u2022 Ensures store staff is trained on all internal operational functions.\n\n\u2022 Stays informed on corporate communication, directives, initiatives, policies, and \n\nprocedures.\n\n\u2022 Implements store programs to increase efficiencies in sales, service, operations, \n\nand branding.\n\nWorkplace:\n\n\u2022 Create an engaged and inclusive store environment where opinions and \n\ncontributions are recognized and valued.\n\n\u2022 Create a culture of learning and development, ensuring training tools are leveraged.\n\n\u2022 Serves as a role model to all store team members and provide enthusiastic \n\nmotivational leadership.\n\n\u2022 Creates a steady pipeline of external talent through recruitment.\n\n\u2022 Holds regular store meetings ensuring all store team members are up to date with \n\nall company directives.\n\nCustomer Experience:\n\n\u2022 Ensures store team is trained on the customer service expectations and creates an \n\nexceptional customer experience.\n\n\u2022 Leads store team to exceed customer expectations and achieve a high Net \n\nPromoter Score (NPS).\n\n\u2022 Leverages all customer feedback to take appropriate actions and prevent or resolve \n\ncustomer concerns.\n\n\u2022 Ensures the store is visually set to brand standards and marketing initiatives are \n\nexecuted per company direction.\n\nQualifications - External\n\nQualifications:\n\n\u2022 Minimum 3-years\u2019 experience leading, managing, and developing retail teams.\n\n\u2022 Creative individual who demonstrates good judgement and is tuned into the pulse of \n\nthe business.\n\n\u2022 Self-motivated, results oriented, strategic thinker.\n\n\u2022 Strong organizational and leadership skills.\n\n\u2022 Excellent written and verbal communication skills.\n\n\u2022 Demonstrates active listening and problem-solving skills. \n\n\u2022 Proven ability to train and develop high performing store teams.\n\n\u2022 Proficient in technology systems, applications, Microsoft Office, and video \n\nconferencing.\n\n\u2022 Ability to operate a computer and POS System.\n\n \n\n\nPay Rate: $27.36 to $37.38\n\n \n\n\nPhysical Requirements\n\n\u2022 Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, \n\nlift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and \n\ndistinguish between fabric patterns and colors.\n\nYou may have the opportunity to voluntarily work between multiple store or site locations, \n\nand across multiple brands.\n\nReasonable accommodations may be made to enable individuals with disabilities to \n\nperform the essential functions\n\nOur company celebrates diversity and provides equal employment opportunity to all \n\napplicants and employees without regard to race, color, sex, sexual orientation, gender \n\nidentity or expression, national origin, religion, veteran or military status, age, physical or \n\nmental disability, marital status, or any other protected status under the \n\n \n\n\n#HP\n