Store Manager - San Marcos

Store Manager – San Marcos Outlet

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana is seeking an exceptional Store Manager at our San Marcos Outlet to oversee all facets of the boutique’s operations, ensuring flawless execution of brand directives, operational procedures, and service standards. This leader drives the sales plan by maximizing team productivity, optimizing resources, and cultivating a culture rooted in performance, accountability, and luxury hospitality.

MISSION

Responsibilities (including, but not limited to):        

Commercial Performance

• Achieve and exceed Store sales goals through strategic planning, daily performance management, and targeted client‑development initiatives.


• Analyze business trends, KPIs, and opportunities to maximize productivity and conversion.


• Recommend localized sales and marketing strategies to support Store performance.

Client Experience

• Ensure an elevated, luxury level client experience through continuous coaching, observation, and service standard reinforcement.


• Lead clienteling expectations, ensuring consistent follow up, outreach, and relationship building.


• Monitor stock levels, replenishment, and assortment planning to support store performance.


• Maintain high standards of store presentation, including cleanliness, maintenance, and overall environment.

Team Leadership & Development

• Recruit, onboard, and retain top talent aligned with the brand’s values and service expectations.


• Provide ongoing coaching, feedback, and development plans to elevate individual and team performance.


• Dedicate 25% of the role to structured training in product knowledge, service excellence, systems, and operational procedures.


• Foster a high‑engagement culture through recognition, team‑building initiatives, and consistent communication.

Scheduling & Communication

• Oversee all scheduling to ensure optimal coverage, balanced workloads, and synchronized management presence.


• Conduct weekly Store meetings to align the team on priorities, performance, and product knowledge.


• Lead daily briefings to communicate sales expectations, new arrivals, and operational focus areas.


• Maintain clear, timely communication with Corporate partners and internal leadership.

PROFILE

• Minimum 5 years of high volume retail management experience; luxury experience strongly preferred.


• Strong organizational skills with exceptional attention to detail and follow through.


• Demonstrated ability to problem solve, prioritize, and operate effectively under pressure.


• Collaborative leadership style with a proactive, hands on approach.


• Strong communication skills and the ability to inspire, motivate, and develop a team.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.

LOCATION: USA – SAN MARCOS– TX