Store Service Specialist
Location: Los Angeles, CA
Level: Salary
Division / Department: Sales and Business Development
Reporting to position: Director of National Accounts
Travel: Frequent - Local
About the Role:
The Store Service Specialist plays a key role in assuring customer satisfaction and continuous improvement objectives are being met at assigned strategic member store locations.
In this role, you’ll assist our members with all in-store support needs including; placing orders, processing claims, planogram merchandising, training on Do it Best programs and other responsibilities as assigned by our members and approved by your immediate Do it Best supervisor. The ideal candidate will be comfortable learning new technologies, have retail experience, possess strong interpersonal communication skills and be able to work well in a team environment.
Responsibilities:
- Weekly on-site visits to assigned member store locations to perform service and support activities, including; placing orders, processing claims, and managing inventory levels per our members criteria.
- Periodic meetings with members purchasing team and Do it Best National Accounts Manager to analyze existing store operations and determine areas for improvement.
- Partnering with members, Do it Best National Accounts Manager, and our vendors on the execution of store improvement projects, including; category and department planogram refreshes.
- Participation in Do it Best team meetings, training programs, and Fall Market.
- Coach members on best practices on the use of Do it Best programs and services.
- Provide input to the corporate team to ensure that our services and programs remain aligned with member needs.
Education and Experience:
- High school diploma or GED equivalent
- Associate’s or Bachelor’s degree in Business or related field preferred
- Experience in retail operations or retail merchandising preferred
Skills and Abilities:
- Efficient analytical skills to assess all elements of a member or prospect’s business
- Driven to provide and recommend tools and programs to allow increased growth & profitability of members and Do it Best
- Excellent organization, planning, and time management skills
- Quality communication skills, both verbal and written
- Customer service oriented
- Personable and positive mindset
- Computer/PC skills
- Presentation and speaking skills (in person, group, and virtual)
Benefits available to you:
- Full insurance benefits package including Medical, Dental, & Vision
- Paid time off to foster work/life balance
- Profit Sharing Plan
- Bonus Pay opportunities
- Retirement funding opportunities
- Education reimbursement
- Health club reimbursement
- Career advancement opportunities
About Do it Best: Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities.
Culture:
Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.
Our Philosophy: Serving others as we would like to be served
Our Mission: Making the best even better
Our Goal: Helping members grow and achieve their dreams
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