Store Supervisor

Description

Pay Range: $18.00- $24 per hour

Under the Store Manager and Assistant Store Manager, the Store Supervisor performs the following duties:

TYPICAL DUTIES AND RESPONSIBILITIES

• Supervise all store employees and activities, including safety and security of store and staff
• Performs all duties of a Lead Cashier when working in that capacity
• Manage entire staff when managers are absent or unavailable
• Performs MOD (Manager On Duty) store walks to ensure all departments are:
  • Full and Fresh
  • Clean
  • Staffed with employees providing excellent customer service
  • Reviews and ensures the execution on Mother’s Market Daily Deliverables checklist
• Performs daily/nightly group “huddle” meetings and communicates with staff throughout the store on the day’s priorities
• Holds team accountable for lunches, breaks, dress code, and balancing staff throughout the store to provide the right level of customer service throughout the store
• Ensures proper execution of marketing initiatives
• Responsible for closing the store when needed
• Utilizes sound judgement in customer and employee situations and responds in a calm and professional manner
• Provides Excellent Customer service, and is an example to all employees of what is expected; a positive attitude and interaction and outcome.
• Ensure the parking lot is free of debris, and that carts are collected regularly in a timely manner
• Manages maintenance team and provides direction to keep the store clean and safe
• Prepare daily/nightly reports communicating the needs of the business
• Report any malfunctioning equipment on report and to the proper person
• Develop and train future leaders, with emphasis on Lead cashiers and cashiers.
• Assist other employees as needed

QUALIFICATION GUIDELINES

Any combination equivalent to, but not limited to the following:

Training/Education:

• Minimum of High School Diploma or G.E.D. certificate
• Completed MOD training provided by company leadership

Experience:

• Must have Lead Cashier experience and/or department manager or equivalent experience
• Proven excellent judgement in customer and employee situations

Knowledge of:

• Verbal proficiency of the English language, and be able to read and write at an advanced level
• Computer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.

Ability to:

• Model Excellent customer service, coach and hold the staff accountable for doing the same
• Remain calm under pressure
• Treat customers with respect in a warm and friendly manner
• Read, comprehend and relate product knowledge to customers in an understandable manner
• Work in an accurate manner in a fast paced environment
• Assist customers promptly; take special requests/special orders, communicate to leadership

Physical Requirements/Working Conditions:

• Lift grocery, bulk, produce items up to 50 lbs. 100 times per day 6-12 inches
• Carry from cart or dolly to shelves, typically less than 3 ft.
• Push/Pull carts and dolly, electric pallet jack
• Stand and walk frequently & bend and twist often

• Must be able to work various shifts as needed, including nights and weekends