Student Access and Support Services Assistant

IMPORTANT NOTICE:
This application must be completed in a single session. You will not be able to save your progress, so please ensure you have enough time to complete the entire application and have all required documents ready to attach before beginning. Incomplete submissions cannot be saved or resumed.

Application Preparation Checklist (Before You Begin)

To complete this application in one session, please have the following items ready to upload:

• Copy of Transcripts
  Unofficial or official college transcripts for all coursework completed.


• Letters of Recommendation
  Two letters of recommendation on letterhead written within the past two years, including one from a direct supervisor.


• Resume


• Cover Letter

In addition, you will be asked to respond to five long-answer questions.
Please ensure you have adequate time to thoughtfully complete these responses before starting the application.

BASIC FUNCTION/DESCRIPTION OF POSITION:

Under the direct supervision of the Student Access and Support Services Administrator, the Student Access and Support Services Assistant provides administrative and programmatic support to the Student Access and Support Services division, with a primary focus on the Homeless and Foster Youth Program, Mental Health Program, and Meal Program. This role supports students and families by carrying out duties required under McKinney‑Vento legislation, assisting with purchasing and distribution processes, connecting families to community resources, collecting required information, and supporting referrals to internal and external partners. The Assistant plays a key role in ensuring timely, compassionate, and organized support for students facing housing instability, foster care involvement, mental health needs, and food insecurity. The Assistant will also play a key role in the data collection, monitoring, and reporting of the programs.

REPRESENTATIVE DUTIES:

This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to accurately reflect the principal job elements.

• Support the needs of the students experiencing homelessness and foster youth, ensuring the delivery of mandated services to facilitate students’ attendance and access to appropriate education.


• Act as a liaison between schools, caregivers, parents, educational right holders, group homes, and other agencies.


• Process purchase requests related to student support services, including supplies and basic needs items, in accordance with school and program guidelines.


• Coordinate, document, and track gift card distributions for homeless and foster youth, ensuring appropriate records and compliance requirements are met.


• Collect and organize health insurance information from families to support participation in school-based and community health mental health services.


• Enter and maintain accurate data related to student services, referrals, purchases, and program participation.


• Pull reports and assist with tracking data for internal monitoring, compliance, and program planning purposes.


• Provide families with information about available school and community resources related to housing, food assistance, mental health, healthcare, and other basic needs.


• Submit referrals to community-based organizations and support follow-up communication as needed.


• Deliver materials, supplies, and documents to school resource centers and other designated locations.


• Communicate professionally and compassionately with students, families, school staff, and community partners.


• Maintain confidentiality of student and family information in compliance with applicable laws and school policies.


• Performs other duties and responsibilities as assigned to meet the operational, educational, business, compliance, and student service needs of Altus Schools. Such duties will be consistent with the employee's qualifications and the general nature and level of the position.

KNOWLEDGE, ABILITIES, AND REQUIREMENTS:

• Strong data entry skills with a high level of accuracy and attention to detail.


• Collect and analyze data, report trends and outcomes, and prepare clear and accurate written and oral reports. 


• Strong interpersonal and communication skills, including the ability to work effectively with diverse families and communities.


• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.


• Demonstrated ability to handle sensitive information with discretion and professionalism.


• Knowledge of or willingness to learn community resource networks and referral processes.


• Standard software applications such as Microsoft Office Word/Excel/PowerPoint.


• Work as part of a team dedicated to growing and maintaining an environment focused on a supportive, individualized, and personalized student-learning environment.


• Effectively and accurately communicate orally and in writing.


• Apply legal and policy provisions to various problems consistently and correctly.


• Ability to maintain reliable on-site attendance and punctuality in accordance with assigned work schedule.


• TB Clearance 
  


• Obtain Criminal Justice Fingerprint/Background Clearance through the DOJ and FBI
  


• The Vision, Mission, and Values of Altus Schools.

PREFERRED QUALIFICATIONS:

• Associate degree or coursework in education, social services, or a related field.


• Experience providing administrative or program support in a school or social services setting.


• Experience working with homeless and foster youth, mental health programs, or student support services.


• Bilingual in Spanish (spoken and written).

WORKING CONDITIONS:

ENVIRONMENT: Indoor, office setting; exposure to computer screens.

PHYSICAL REQUIREMENTS:  Hearing and speaking to exchange information with students, staff, and parents; seeing to read, proofread, perform clerical tasks and periodic work on a computer screen; intermittent sitting, standing, and walking throughout the workday; dexterity of hands and fingers to operate a computer keyboard and other office equipment; kneeling, bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies; lifting light objects;  traveling to attend visits at resource centers, external venues, and staff meetings, with reliable transportation. 

WORK LOCATION AND OPERATIONAL REQUIREMENTS: This position is primarily performed in an in-person educational environment to support the operational, instructional, compliance, and student service needs of Altus Schools. The employee will be required to work onsite up to five (5) days per week to support school operations, instructional continuity, student services, compliance functions, staff support, meetings, training, and other operational requirements necessary for the effective functioning of the schools.

The ability to report onsite as assigned is considered an essential function of this position and is necessary to support collaboration, responsiveness, operational efficiency, supervision, and continuity of educational services.

LOCATION:

12-Month Workday Contract – 100% onsite (Monday-Friday)

APPLICATION INSTRUCTIONS:

The following items will be required with application submission:

• Copy of Transcript (Copy of college transcripts for all coursework completed)


• Letters of Recommendation (Two letters of recommendation on letterhead written within the past two years, including one from a direct supervisor)


• Cover Letter


• Resume

COMMENTS AND OTHER INFORMATION: 

Join Our Award-Winning Team at Altus Schools!

Altus Schools is a network of innovative, WASC-accredited public charter schools dedicated to transforming the lives of students in grades TK–12 through personalized education. For more than 30 years, Altus has redefined what learning can look like—offering students a flexible, individualized approach that meets them where they are and helps them achieve their personal and academic goals.

Our award-winning program features:

• Customized course plans built around each student’s needs and interests


• One-on-one teacher support in a caring, inclusive environment


• Individualized college and career planning to prepare students for the future


• Flexible scheduling that empowers students to take ownership of their learning

Altus Schools is proud to be a two-time recipient of the Malcolm Baldrige National Quality Award (2015 and 2021)—the nation’s highest honor for performance excellence. As the first K–12 school system to earn this distinction and the only educational organization to receive it twice, Altus sets the benchmark for quality, innovation, and continuous improvement in education.

Our unique “University Model” blends independent study with in-person labs and tutorials at safe, modern, and technology-rich resource centers across San Diego County, Riverside County, and San Bernardino County. Together, our educators, students, and families create a collaborative community that inspires success and lifelong learning.

Join Altus Schools—where innovation, support, and excellence come together to help every student thrive.

For more information visit our website at: altus4u.com

SELECTION PROCESS: 

Qualified applicants will first complete a brief work styles/behavioral survey. Candidates who successfully complete this initial phase will be invited to a panel interview with School Administrators. Candidates recommended from the first interview will advance to a final interview with the Deputy Superintendent School Services and Founding Director, and the Superintendent School Services and Founder.

Please note that not all applicants will be invited to interview, and only those selected will be contacted regarding next steps. Hiring decisions are made based on the full evaluation process, and we do not discuss our hiring decisions with applicants.

COMPENSATION AND BENEFITS:

Employees are eligible for coverage beginning the first day of the month following sixty (60) days of employment. The benefits package includes medical, dental, vision, chiropractic, and life insurance, and a variety of employee-paid voluntary benefits. The benefits are 100% employer-paid for the employee and all eligible dependents!

Equal Employment Opportunity: Altus Schools is an equal opportunity employer. It is our policy to afford equal employment and advancement opportunity to all qualified individuals without regard to race, color, gender, sex, sex stereotype, religious creed, marital/registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. This policy extends to all job applicants and employees and to all aspects of the employment relationship, including the hiring of new employees and the training, transfer, promotion, discipline, termination, compensation and benefits of existing employees.