Student Success Coordinator

Overview

This position is based at our Newport News, VA campus location.

Transform your Career at ECPI University

Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. 

Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.

Position Summary:

The SSC’s primary responsibility is to ensure success of our students.  The way we look at success for our students is when they graduate and achieve their employment goals.  We pride ourselves on our students’ outcomes and you will play an integral role in their journey at ECPI University.

Responsibilities

• Create an ongoing trusted relationship with students


• Actively initiate and continue ongoing guidance to students who are at risk of dropping due to academic or personal issues


• Proactively outreach and reflexively intervene with students using a variety of resources and communication tools


• Track student persistence and progression


• Consult with students who have expressed an interest in withdrawing or have withdrawn.


• Document student interactions while upholding compliance with all policies and procedures.

Qualifications

Education/Experience

• Bachelor’s degree preferred


• 2-3 years of related experience in academic advising, coaching or counseling preferred


• Any equivalent combination of education, experience and/or training

Skills/Abilities

• Ability to create new relationships and build trust with your students


• Well-developed oral, written, telephone, and digital communication skills


• Able to keep multiple tasks organized in a fast paced work environment


• Ability to analyze, review, and comprehend data


• Desire to help others achieve their goals


• Excellent customer service skills


• Technical skills and experience with Microsoft Office and a database management software

Benefits of Employment

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.