Style Guide

Description

RESPONSIBILITIES:

Sales Excellence

• Drive individual sales performance by meeting or exceeding daily and weekly sales targets.


• Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction.


• Manage customer appointments and walk-in consultations, delivering personalized and professional service.


• Support showroom sales goals by contributing to team performance metrics, including conversion rates and average order value (AOV).


• Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups.

Customer Experience

• Deliver a seamless and memorable shopping experience by upholding the company’s customer service standards.


• Assist customers in selecting and customizing garments to meet their specific needs and preferences.


• Handle customer inquiries and resolve concerns with professionalism and a solution-oriented approach.


• Provide in-the-moment support to ensure each customer’s needs are met promptly and effectively.


• Educate customers about the brand, product offerings, and tailoring processes to enhance their understanding and engagement.

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.


• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.


• Collaborate with tailors to communicate customer requirements effectively.


• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.


• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

Operational Support

• Ensure the showroom is clean, organized, and visually appealing, adhering to merchandising and display standards.


• Assist with inventory management, including receiving, organizing, and restocking merchandise as needed.


• Maintain accurate records of sales, alterations, and customer interactions.


• Collaborate with team members to ensure smooth showroom operations and an exceptional customer journey.

Team Collaboration

• Work closely with fellow Style Guides, Showroom Manager, and Team Leads to achieve showroom goals.


• Participate in training sessions and team meetings to stay informed about new products, promotions, and company updates.


• Share feedback and ideas with the team to improve showroom performance and customer satisfaction.


• Support new team members by sharing knowledge and best practices.

Product Knowledge

• Stay up-to-date on the latest product offerings, fit options, and tailoring techniques.


• Act as a trusted resource for customers seeking advice on menswear trends and styling.


• Ensure accurate communication of product details and customization options to customers.

REQUIREMENTS:

• 1+ years of experience in retail or customer service, preferably in fashion or a customer-focused environment.


• Strong interpersonal and communication skills with a passion for delivering exceptional customer service.


• Enthusiasm for menswear, fashion, and styling.


• Ability to work collaboratively in a team environment.


• Proactive problem-solving skills and a solution-oriented mindset.


• Strong attention to detail and organizational skills.


• Flexibility to work evenings, weekends, and holidays based on showroom needs.


• Proficiency in iOS and basic MS Office applications.

WHY WORK AT INDOCHINO:

• Collaborative Environment: Join a supportive team where your contributions are valued.


• Professional Growth: Develop your skills in a dynamic retail environment with opportunities for advancement.


• Customer Focused: Be part of a company that prioritizes exceptional service and empowers its team to deliver memorable experiences.


• Innovative Brand: Represent a leader in custom menswear, offering cutting-edge products and services.

Compensation Range: $17 - $19