Subservicing and Quality Control Manager

Position Summary

UNMB is seeking an experienced and detail-oriented Subservicing & Quality Control Manager to lead mortgage quality control, compliance oversight, and subservicer governance activities. This critical role is responsible for ensuring adherence to federal and state mortgage regulations, investor requirements, and agency guidelines while strengthening risk management across the loan lifecycle.

The ideal candidate will oversee pre-closing and post-closing quality control reviews, conduct compliance and risk assessments, manage regulatory and investor audits, and provide oversight of third-party subservicers. This position plays a key role in protecting the integrity of UNMB's mortgage operations by identifying risks, driving corrective actions, and ensuring compliance with agency, investor, and regulatory standards.

Key Responsibilities

Mortgage Quality Control & Compliance

• Manage and perform pre-closing and post-closing mortgage loan quality control reviews.


• Identify and report loan defects, documentation deficiencies, compliance exceptions, and operational weaknesses.


• Independently validate income, assets, credit, liabilities, collateral, loan-to-value ratios, debt-to-income ratios, and regulatory compliance requirements.


• Conduct reverifications and independent file reviews to ensure the accuracy of information used in underwriting decisions.


• Evaluate loan origination, processing, underwriting, and closing activities for compliance with agency, investor, and internal standards.


• Assist with compliance testing and audits related to ECOA, Fair Lending, TILA, FDCPA, FCRA, EFTA, TCPA, UDAAP, SCRA, BSA/AML, OFAC, and other applicable regulations.


• Coordinate examinations and audits with regulators, investors, and external parties.


• Maintain and update UNMB's Quality Control Program and Quality Control Manual in accordance with HUD, VA, USDA, Fannie Mae, Freddie Mac, and other investor requirements.


• Track findings, identify trends, and ensure timely remediation of quality control and compliance issues.

Subservicer Oversight & Vendor Management

• Lead UNMB's subservicer oversight program to ensure compliance with investor, contractual, and regulatory requirements.


• Conduct initial and ongoing due diligence reviews of approved subservicers, including operational, financial, compliance, cybersecurity, and business continuity assessments.


• Monitor servicing performance metrics, default management activities, investor reporting, remittance accuracy, escrow administration, and borrower service standards.


• Review operational dashboards, performance scorecards, exception reports, and compliance monitoring results.


• Manage periodic business reviews and performance meetings with subservicers.


• Oversee audit activities, quality control testing, remediation efforts, and corrective action plans.


• Ensure subservicers maintain required licenses, insurance coverages, policies, and control environments.


• Monitor compliance with servicing regulations, investor requirements, data security standards, and borrower communication obligations.


• Prepare executive-level reporting on subservicer performance, risk exposure, compliance results, and remediation status.

Risk Management & Governance

• Conduct ongoing compliance and operational risk assessments across mortgage products, services, and systems.


• Evaluate inherent and residual risks and recommend mitigation strategies.


• Monitor regulatory developments and provide guidance to management regarding changes impacting mortgage lending and servicing operations.


• Maintain oversight documentation, audit records, risk assessments, remediation logs, and governance reporting.


• Support business continuity, disaster recovery, and third-party risk management initiatives.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Risk Management, or a related field preferred.


• Minimum 5 years of mortgage quality control, compliance, servicing, audit, risk management, or related experience.


• Strong knowledge of mortgage lending regulations, agency guidelines, investor requirements, and servicing standards.


• Experience with quality control reviews, compliance audits, risk assessments, and corrective action management.


• Experience with Encompass Loan Origination System and QC Software is preferred.


• Understanding of regulatory compliance applicable to mortgage lending including TILA, RESPA, ECOA, FCRA and other applicable laws.


• Strong knowledge of Fannie Mae/Freddie Mac guidelines is required along with a firm comprehension of Desktop Underwriter ("DU"), and Loan Product Advisor ("LPA") Findings Summaries/Feedback Certificates


• Proven ability to influence at all levels within the organization. Knowledge of Fannie Mae, Freddie Mac, FHA, VA, USDA, and CFPB requirements strongly preferred.


• Strong analytical, organizational, communication, and problem-solving skills.


• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Why Join UNMB?

At UNMB, we are committed to maintaining the highest standards of compliance, quality, and customer service. The Subservicing & Quality Control Manager will play a vital role in protecting our organization, supporting regulatory compliance, and ensuring operational excellence across our mortgage lending and servicing platforms.

All offers are contingent on the successful completion of criminal background check.