Success Coach - EmpowerU

Job Location

Indian Lake Career Solutions

Job Summary:

The Success Coach – Empower U assists participants employed at Goodwill of Middle Tennessee through assessment, coaching and enrollment in training programs. The Success Coach – Empower U supports career planning, career decision-making processes, assessment, enrollment into on-the-job training, and retention services. It is important that this individual exercise good judgment and due diligence with care when performing duties and communicating on behalf of Goodwill of Middle Tennessee. This position is responsible for and must assure that their services are in total compliance with regulatory and accreditation standards. This coach will help employees address barriers to successful employment and personal goal attainment.

The Success Coach – Empower U will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Job Description

Essential Functions

• Works with Goodwill Retail Management and appropriate others to identify retail employees who could benefit from Success Coach services.
• Works within community resources to assist employees with barrier removal.
• Provides one-on-one coaching to identify Goodwill retail employees.
• Supports employees in job retention skills.
• Conducts real time data entry, inputting necessary information into the Caseworthy data management system, maintains electronic and hard copy confidential files, documents participant progress, prepares progress reports and case notes, and completes retention employment documentation.
• Provides intensive employment comprehensive case management and career planning services to Goodwill Employees.
• Maintains a rolling case load per Mission Integration requirements.
• Reviews assessments of employment and training needs for Goodwill Employees.
• Monitors and evaluates employee progress through coaching protocol; provides guidance and coaching to help employees resolve issues and remain motivated to maintain employment with Goodwill of Middle Tennessee or to seek employment in an area of interest.
• Utilizes appropriate soft skills training and supports to help employees with internal and external employment goals.
• Maintains relationships with and makes appropriate referrals to other agencies who can assist participants with supportive services designed to mitigate barriers.
• Travel to multiple sites and locations.
• Other duties as assigned.

Minimum Qualifications

Required Skills:

Education

• Bachelor's degree is preferred.

Experience

• Minimum of two (2) years of workforce development, career services, vocational rehabilitation, disability services, and/or human services experience.

Knowledge/Skills

• Proficient in Microsoft Office, including Excel and PowerPoint .
• Resourceful, detail oriented, and able to prioritize and manage multiple tasks.
• Understanding of Individual Case Management and Career Solutions activities.
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches to address those issues.
• Ability to plan, implement and evaluate the achievement of goals, objectives and work-plans.
• Ability to coordinate, motivate and work well with others; experience in a team environment.
• Excellent written and verbal communication skills with a working knowledge of grammar usage, letter writing skills and proofreading.
• Must be able to set goals and complete duties and assignments under strict deadlines.
• Must maintain a high level of confidentiality.
• Enthusiasm for organization’s mission.
• Must be able to work independently and within a larger team.

Physical and Work Condition Requirements

• Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push and pull.
• The employee must be able to lift up to 20 pounds.

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