Supervisor

Tanner Clinic has an immediate opening for a Practice Supervisor

Location: Layton Antelope A

Hours: Monday - Friday  

Job Description:

A Practice Supervisor provides effective leadership and accountability for clinical staff and PSRs in the respective departments. This includes high-quality patient care and excellent customer service, human resources, health information systems, and quality assurance. 

Scope:

A Practice Supervisor is responsible for supporting staff with the associated providers using a patient-centered focus to achieve the organizational mission statement. This goal includes engagement with providers, employees, and patients in a dynamic healthcare environment.

Essential Job Responsibilities: 

Provide direct supervision of Clinical Services staff

Human Resources Management: 

• Job interviews and employee selection
• Onboarding and orientation for new staff
• Regular staff and provider rounding 
• Manages staffing levels and coverage
• Communicates clinic announcements to encourage provider and staff engagement including recognition platforms
• Payroll accuracy and approval
• Implements quarterly department meetings
• Serve as a key problem solver/liaison for patient, employee, and physician concerns related to Clinical Services staff
• Demonstrates staff accountability through regular coaching, counseling, and staff performance reviews

Participates as a member of the Leadership Team:

•  Promotes and engages in patient-centered culture
• Demonstrates effective and professional communication (written, verbal, and electronic) 
• Encourages positive provider relations
• Inspires and motivates others through effective interpersonal skills

Clinical Care Management:

• Promotes positive patient relations
• Empowers staff and providers to commit to a patient-centered focus
• Optimizes efficient patient flow
• Participates in patient feedback modalities to ensure high-quality care
• Understands clinic policies and procedures
• Promotes safety and security by conducting regular inspections

Health Information Management:

• Understands and utilizes electronic medical record (EMR) and telephone system
• Ensures compliance and appropriate utilization of IT resources
• Participates in audits to ensure compliance and minimize organizational risk
• Understands and abides by privacy laws (HIPAA) and Tanner Clinic policies to safeguard protected health information (PHI)

Other duties as assigned

Other Requirements: 

• Healthcare leadership or management experience
• Proficiency in computer-based skills
• Effective communication and interpersonal relations skills
• Regular and reliable attendance is an essential function of the job

Preferred Qualifications: 

• Associate degree or Certified/Registered Medical Assistant
• Five years’ experience as a Medical Assistant

Equipment Operated: 

• Standard office and clinical equipment including computers, fax machines, copiers, printers, telephones

Work Environment: 

• Primarily medical offices with regular contact with patients

Physical Requirements:

• Carrying, Lifting, Hearing, Seeing, Speaking