Supervisor Cage

Position Summary: Assist with supervising Cage employees performing financial transactions for casino guests in accordance with internal controls, policies and procedures, and guest standards. 

Job Title: Supervisor Cage  

Department: Cage  

Reports To: Shift Manager Cage   

FLSA Designation: Exempt 

License Type: Key

Salary: $67,000 to $82,000

Essential Job Functions:   

• Conducts initial orientation session with all new Cage Cashiers, reviewing all company and departmental policies and procedures 


• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix 


• Maintains the Cage Operations and closely supervises all cash flow and accompanying transactions in and out of the Cages, i.e., checks cashed and redeeming tickets 


• Make fills of additional coin and currency to individual cashier drawers from the Main Bank, as necessary, ensuring each such transaction is accurately documented 


• Buys excess items from individual Cashier cash drawers such as currency, ensuring each transaction is accurately documented 


• Handles safekeeping, counter check, front money transactions, cashless wagering, RSI online betting transactions 


• Ensures right security is maintained in the Cages, with all unattended cash drawers and cabinets locked and no unauthorized personnel admitted into the Cages at any time 


• Supervises the overall Casino Cage operations and personnel during an assigned shift, ensuring all activities and distinguishing job duties are performed according to the established company and departmental policies, procedures and goals 


• Prepares weekly team member schedules, ensures adequate staffing during peak volume periods and less staffing during low utilization periods 


• Conducts frequent team member meetings with the Cashiers to review and discuss various policies and procedures, address problems and concerns 


• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the New York State Gaming Commission 


• Resolves any disputes that Cage team members are not able to resolve or refer the problem to the Shift Manager Cage if still unable to resolve 


• Monitors key control system 


• Performs Cage Cashier distinguishing job duties when necessary 


• Oversees credit activities including processing credit applications, access to sensitive information, and maintaining credit files 


• Performs all other duties as assigned 

Qualifications:   

• Previous experience as a Cashier preferred, with prior supervisory experience 


• Strong knowledge of all essential Cage and Credit functions 


• Typing skills, 10-Key, and computer data entry skills 


• High volume money handling skills 


• Ability to positively interact and communicate with team members and guests 


• Ability to be a Team player 


• Must be available to work flexible shifts, weekends and holidays 


• Ability to obtain and maintain all necessary licensing

Working Conditions:   

• Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms; stand and/or walk for prolonged periods of time 


• Must occasionally lift up to 30 pounds 


• Frequently required to stoop, crouch or kneel 


• Ability to interact with others while maintaining a courteous and positive demeanor 


• Possible exposure to high noise level for extended periods of time