Supervisor - Care Manager

Job Summary

The Supervisor Care Manager is responsible for the quality of services to clients and the performance of the Care Managers. The position coaches Care Managers in order to meet the needs of clients through comprehensive care management. This position is also responsible for the efficiency of the day to day operations of the program including scheduling staff, hiring, training, regulatory compliance, and the safety of individuals, family members, and staff. 

Essential Job Functions

• Supervise Care Managers to ensure delivery of comprehensive, integrated and person centered care management services within the communities they serve.
• Ensure that Care Managers are adhering to policies per funder requirements. 
• Attend webinars, trainings, etc. in order to stay updated and communicate policy/procedure updates to staff. 
• Act as a liaison between Hillside and referring sources.
• Provide documented, ongoing supervision to staff both individually and as a team.
• Communicate on behalf of the team with families, adults, internal and external resources and funders.
• Monitor documentation and monthly billing requirements of all Care Managers and ensure compliance with funder and agency requirements.
• Provide ongoing training, coaching and mentoring to Care Managers.
• May attend community meetings on behalf of program.
• May carry an assigned caseload.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

LEADERSHIP DUTIES

• Leadership: Communicates supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
• Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provide staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.
• Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility. 

Education & Experience

• Bachelor’s degree in a related field required.
• Minimum 3 years of experience in service coordination.
• Adult Health Homes (Health Home Plus Members): Licensed healthcare professional with prior experience in a behavioral health setting; OR Master’s degree with 2 years of supervisory experience in a behavioral health setting.

SPECIAL REQUIREMENTS

• Children's Health Home: Must receive CANS (Child and Adolescent Needs and Strengths Assessment) certification score of 80 within 3 months of hire and annually thereafter.
• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards. 

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, Optimizes Decision Making, Builds Talent and Engagement, Manages Change, Fosters Accountability and Results, the following occupational competencies must be demonstrated:

• Strong understanding of community services and related regulations on access and availability, as well as necessary resources.
• Ability to multitask in a complex and fast pace environment and to work through a series of issues using independent judgment.
• Develop, maintain and utilize a thorough knowledge of the legal and social rights of children, youth, adults and parents to assure that these rights are understood and protected as needed.
• Knowledge of services provided both by the Agency and by external service providers, and ability to maintain contacts as needed in order to efficiently access care for children/youth/adults/families
• Advocate for children/youth/families in order to achieve the best possible child/youth/adult/family outcomes; communicate reasonable expectations and facilitate the achievement of results.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work a variable scheduling including evenings and weekends
• The following daily physical demands are required:
  • Sitting (up to 6 hours)
  • Occasional standing (up to 2 hour)
  • Occasional walking (up to 2.5 hours)
  • Driving (several times a week up to 6 hours)
  • Continuous balancing (up to 8 hours)
  • Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
  • Weekly lifting up to 10-15 lbs. on a daily basis
  • Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
  • Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent  
  • Ability to change positions as needed

SPECIAL CONSIDERATIONS

While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary. 

$23.50 Minimum pay rate, $33.00 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.