Supervisor | Client Onboarding

#LI-JSS #LI-Hybrid

Essential Functions and Primary Duties

• Assign, monitor and review progress and accuracy of work, direct efforts and provide technical guidance on more complex* issues 

• Assumes accountability for decisions made by subordinate staff

• May spend a portion of time performing individual tasks related to the unit, however, supervisory activities constitute a primary part of the job

• Provide major input into hiring decisions

• Provide major input into rewarding and disciplinary actions

• Execute annual goals and priorities

• Ensure subordinates perform work as prescribed by policies and procedures in order to achieve productivity, service, and quality standards

• Administer and execute policies and procedures affecting staff

• Analyze and resolve problems interprets policies and demonstrate solid subject matter knowledge

• Motivate, guide, and train staff

• Listen and resolve grievances

• Additional responsibilities as assigned

*Complexity is based on the degree of uncertainty, financial risk, technical requirements, urgency and volume or size.

Preferred Qualifications

• Bachelor's degree

Minimum Qualifications

• High School Diploma or GED equivalent required

• More than 5 years customer service experience in the insurance industry required

• Must maintain current required licenses and certifications relevant to field of expertise

• Demonstrate industry experience and technical knowledge in area of expertise

• Proficient use of applicable technology

• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally

• Strong communication skills both oral and written with all levels of organization, both internally and externally