Supervisor, Customer Services

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

How will you make an impact?

Responsibilities

• Leads and coordinates the activities of workers in one or more occupations. Interprets company policies to workers and enforces safety regulations
• Analyzes and resolves work problems, or assists workers in solving work problems
• Initiates or suggests plans to motivate workers to achieve work goals
• Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures
• May train new workers, maintains time and attendance records as well as personnel files and performance records
• The Supervisor confers with other Supervisors and/or Managers to coordinate activities of individual departments
• The Supervisor may confer with workers' representatives to resolve grievances
• When supervising workers engaged chiefly in one occupation or craft, is required to be adept in the activities of the workers supervised
• When supervising workers engaged in several occupations, is required to possess general knowledge of the activities involved
• Required to operate Company equipment and/or drive Company vehicles

Who are we looking for?

Requirements

• Must be able to work in a team environment and the ability to prioritize work and projects in order to meet competing deadlines from members of the team
• The ability to show initiative and critical thinking skills are necessary
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
• Minimum age of 18
• High school diploma or GED equivalent; college degree preferred

• Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.

• Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications
• Demonstrated ability to communicate verbally and in writing
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak, and understand the English language
• Previous supervisory experience preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

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