Supervisor, Growth and Development

Overview

Responsibilities

• Supervise and oversee daily operations of the Growth & Development team to meet department goals and SLAs.


• Coach, mentor, and provide ongoing feedback to team members to support skill development, performance improvement, and career growth.


• Monitor workflow and assign tasks based on team capacity and priorities.


• Serve as the primary escalation point for complex inquiries, resolving issues promptly and professionally.


• Analyze performance metrics and prepare reports to track progress, identify trends, and recommend improvements.


• Collaborate with cross-functional teams (Sales, Marketing, Training, and Operations) to support business growth initiatives.


• Ensure consistent application of company policies, processes, and procedures across the team.


• Assist in developing and implementing training programs and process documentation to improve team efficiency and product knowledge.


• Drive initiatives to enhance the customer and merchant experience, ensuring service quality and satisfaction.


• Partner with leadership to develop individual and team objectives aligned with department and company strategy.


• Promote a culture of accountability, collaboration, and continuous learning.


• Stay current on industry trends, product updates, and best practices to guide team development.


• Perform other duties and special projects as assigned by management.
  
  

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.


• 2+ years of supervisory or team lead experience in sales support, operations, or customer success.


• Strong leadership skills with proven experience coaching and developing high-performing teams.


• Excellent organizational, time management, and problem-solving abilities.


• Proficiency in Microsoft Office Suite, Google Workspace, and CRM platforms (e.g., Salesforce).


• Strong written and verbal communication skills; able to convey feedback effectively.


• Ability to manage multiple priorities in a fast-paced, evolving environment.


• Demonstrated ability to collaborate with cross-functional teams to achieve shared goals.


• Experience in payment processing, SaaS, or financial services industries is a plus.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.