Supervisor, Operations

Company Overview

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

Summary of Key Responsibilities

The Operations Supervisor contributes to the overall success of the organization by:

• Leading crews on-site installation of products and services to client specifications, interfacing with all levels of clients, in-house partners and facility management.

• Acting as Manager-on -Duty in the absence of the Operations Manager.

• Responsible for leading, directing and delegating work, motivating, managing performance and employee relation issues, attendance issues, and providing career guidance to direct reports.

Additionally, responsibilities include, but are not limited to the following:

• Directly supervise the technical staff in the installation of shows and permanent tenants at assigned facilities. 


• Assign daily work load and determines priorities of duties to meet customer expectations and show time frames.


•  Develop technical staff in all aspects of company products and services and work with customers to resolve installation/service related complaints.


•  Assist Operations Manager with the training and development of new and existing technicians.  


• Provide assistance in the planning of show install for manager.


• Assist in the recruitment, hiring, monitoring, evaluating and disciplining of technical personnel.  Inspects regularly the quality of work of installations.

Qualifications

Education:  High School or GED with some college preferred.

Experience:  3 – 5 years in convention/show experience and data/ telecommunications industry.   1 – 2 years supervisory experience.

Specific Skills: Able to read and understand floor plans and booth specifications.  Able to terminate Cat5e/Cat6e cable.  

Specialized Knowledge, Licenses, etc. Thorough knowledge in telephone connectivity and router switch utilization and function.  Basic Cisco knowledge preferred.

Supervisory Responsibility, if any:  Manage and lead crews of 2 – 15.

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check. Smart City Networks is an equal opportunity employer.