Supervisor, Operations

Join Design Air, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!

With over 100 years of trusted service, Design Air has built a strong network across Wisconsin, Illinois, and Michigan, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors.

At Design Air, we continue to operate with a small-company feel but with the resources and benefits of a large company—creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:

• Building respectful relationships

• Acting with integrity

• Prioritizing service to others

• Striving for excellence

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

The Supervisor, Operations oversees warehouse operations at a company location working closely with the Branch Manager, which includes receiving, stocking, and shipping as well as directly managing the warehouse team while ensuring a safe and efficient warehouse.

This position will serve our Rheem Midwest Distribution Division, located in West Allis, WI.

• Plan and oversee warehouse and delivery operations to deliver outstanding customer service and employee safety
• Work closely with the Branch Manager to ensure consistency in branch culture and communication
• Recruit and onboard new hires with the support of the Human Resources team
• Train and mentor team to support ongoing development and growth
• Oversee the cycle counting process at the location ensuring completion and accuracy
• Maintain physical facility to ensure safety, protect against loss, and represent a professional company image
• Develop and implement standard operating procedures
• Manage branch inventory levels by working with other Design Air locations and the Purchasing team
• Assist in developing and maintaining a budget for company location
• May be required to perform the various warehousing and delivery tactical roles when needed
• All other duties and project work as assigned

• 5+ years of a strong background in warehouse operations, delivery, shipping and receiving, and inventory required
• HVAC industry experience a plus, but not required
• Warehouse management experience preferred
• Associate or bachelor’s degree in business or related field preferred
• Must be able to work independently with minimal direction
• Ability to delegate tasks when necessary
• Good judgment and decision-making skills
• Willingness to work with customers, contractors, and employees in a professional manner
• Excellent people management skills, including employee and customer relations, recruiting, training, and development
• Great communication skills with the ability and desire to influence and a lead a team
• High level of organization and follow through
• Skilled in Microsoft Word, Excel, and PowerPoint
• Willingness to own and lead projects

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING OTHERS, you will be expected to demonstrate the following competencies and behaviors:

• Aligning Performance for Success
• Applying Business Knowledge
• Building Talent
• Building Trusting Relationships
• Communicating with Impact
• Customer-Orientation
• Delegating Tasks
• Executing/Leading the Team
• Facilitating Change
• Fostering Relationships/Emotional Intelligence
• Influencing
• Problem Solving & Decision Making
• Supporting Innovation

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

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