Supervisor - Operations (Supply Chain Services)

As the Supervisor - Operations (Supply Chain Services), you will lead a team responsible for supporting specialized customer programs focused on light assembly, value-added services, quality control, and data center infrastructure projects. You will oversee day-to-day warehouse operations, ensuring work is completed safely, accurately, and on schedule while meeting customer requirements and service level expectations. You will supervise and develop a team of associates, providing coaching, training, performance management, and leadership to drive operational excellence. You will be responsible for maintaining compliance with all safety, quality, operational, and audit requirements, including adherence to detailed work instructions and processes supporting high-visibility customer projects. You will collaborate cross-functionally to manage project timelines, resolve customer issues, support continuous improvement initiatives, and ensure operational readiness as the business grows.

Schedule: Monday-Friday, 6:00am-3:00pm with flexibility to support business needs

Responsibilities:

• Coordinate employee work assignments to achieve inbound and outbound service requirements


• Direct achievement of performance objectives related to productivity, quality, service, and safety


• Monitor workflow, work completed, error rates and related metrics and takes corrective action


• Ensure procedures are observed, implemented, and enforced


• Confirm quality and inspection process is accurate and excess costs are eliminated


• Ensure safe working environment and follows safety regulations


• Maintain accurate time, attendance, and performance management records


• Maintain positive employee relations and morale


• Recommend performance management actions


• Assist in developing and documenting warehouse processes


• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship


• Process returned merchandise


• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.


• Develop and implements training certification programs and ensures warehouse employees receive training 

Qualifications:

• High School Degree or Equivalent required


• Fork Lift Certification preferred


• 3 years warehouse and distribution operations experience


• 1 year experience leading warehouse associates


• Ability to operate a forklift or have the ability to obtain a forklift certification


• Strong knowledge of inventory control processes


• Knowledge of electrical, construction or mechanical products


• Strong communication and interpersonal skills


• Strong time management skills


• Basic computer skills


• Attention to detail


• Ability to learn and use business planning systems


• Resolve problems in a timely manner under stressful situations


• Comfortable working in a team environment


• Ability to operate hand and power tools and equipment


• Ability to anticipate and prepare for customer needs

Physical Expectations: 

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.


• Work may require excessive bending or stooping. 


• Employee required to climb ladders.


• Employee required to use hand tools.


• Employee uses heavy machinery (e.g., forklift, etc.).

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