Supervisor, Outbound Business Telesales

Are you energized by leading high-performing teams and driving sales results? As a Supervisor, Outbound Business Telesales at Spectrum, you will guide and motivate a team of Outbound Telesales Representatives to achieve ambitious sales targets, increase customer acquisitions and enhance the Spectrum Business customer experience. Your leadership will shape team performance, process improvements and operational success within our dynamic sales environment.

How You Will Make an Impact

• Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundling
• Coach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotas
• Monitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environment
• Analyze and leverage data, reports and operational processes to optimize department and campaign results
• Support recruitment, selection and training to build and retain a skilled telesales workforce
• Oversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as needed
• Collaborate with other departments to identify and implement process enhancements that support company goals

Working Conditions

• Office call center environment
• Seated for extended periods while using a telephone headset and computer with multiple screens
• Exposure to moderate noise levels

What You Will Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree in marketing, business, a related field or equivalent experience

Experience

• 2+ years of sales experience in an MSO or telecommunications industry
• 2+ years of management experience (may be supplemented by a college degree)
• Experience in a business-to-business environment with customer interaction
• Experience with call center sales processes, dispatch, field and back-office operations

Skills

• Ability to read, write, speak and understand English
• Proven ability to lead, motivate and develop a high-performing sales team
• Strong knowledge of commercial internet, video, data and telephone products and services
• Adaptability to flexible schedules based on business needs
• Proficiency in CRM software and call center technology
• Capable of multitasking in a fast-paced environment

Preferred Qualifications

Skills

• Familiarity with ICOMS, CSG, ATLAS, Salesforce or other call tracking software