Supervisor - Patient Access

Join our team as a day shift, full-time, Supervisor in Patient Access at INTEGRIS Health in Oklahoma City, OK.

Get to Know Your Team 

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.  
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.  
• Take the first step toward growing your career by joining us.  

Responsibilities:

The Patient Access Supervisor is responsible for supervising the daily operations of the assigned area of responsibility to ensure the appropriate levels of complex patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. 

The Patient Access Supervisor responsibilities include, but are not limited to, the following: 

• Supervises the daily activities of routine and complex registration activity including scheduling, verifying patient demographic information, processing point of service payments, obtaining signatures for required consent paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol.
• Supervises the daily activities of routine and complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol.
• Demonstrates and possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers.
• Provides resolution to routine and complex patient access and account issues, responds to questions on reimbursement, serves as a systems expert for patient access specialists, including on-the-job training, and for performance improvement and appropriateness of complex patient access transactions.
• Develops team members by providing guidance, feedback and training on multiple processes, payers and systems, and measures productivity to track and trend needs for performance improvement.
• Assists the manager with interviewing candidates, hiring new employees, and coordinating new employee on-boarding activities.
• Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system.
• Demonstrates the components of the Vision, Mission and The INTEGRIS Values of Love, Learn and Lead.
• Supervises the implementation of team-oriented process improvement initiatives for the department and organization.
• Supervises continuous quality improvement efforts, establishes goals, tracks progress, prepares data for presentation, and escalates performance issues.
• Demonstrates and possesses the ability to interpret and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts.
• Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards.
• Minimal. Potential for exposure to infections and communicable diseases, blood and body fluids. 
• Must follow standard precautions as needed.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. 

REQUIRED QUALIFICATIONS:

EXPERIENCE:

•  4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables).
•  Previous experience with medical terminology, basic ICD 10 and CPT coding, healthcare program reimbursement and methodologies.
•  Previous experience with Microsoft Office programs and experience with admission/discharge/transfer or billing/claims management software.

PREFERRED QUALIFICATIONS:
EXPERIENCE:

• 1-year supervisory experience preferred
• Previous experience in scheduling, registration, insurance (including Medicare, Medicaid, and third-party regulations), billing, collections, and customer service in either a hospital or physician's office setting preferred.

EDUCATION:

• Bachelor's degree in business related field preferred

LICENSE/CERTIFICATIONS:

•  Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA or CHAM) preferred