Supervisor Patient Access, Financial Counseling

R1 is a leading provider of technology-enabled revenue cycle management services which transform 
and solve challenges across health systems, hospitals, and physician practices. Headquartered in 
Chicago, R1 is publicly traded organization with employees throughout the US and international 
locations.

Location: Intermountain St. George Regional Hospital

Schedule: Monday - Friday.

The Financial Counselor Supervisor will work and be responsible for supervision of Financial 
Counseling Team for multiple client locations. The position requires extensive knowledge of 
financial counseling, insurance, patient estimates, local and state financial assistance programs. 
This role will be responsible for identifying workflow issues and providing solutions. With sharp 
attention to detail, one would discern client problems, communicate them, and escalate root cause 
issues to appropriate parties. This role will be responsible for reporting and analyzing daily, weekly, 
and monthly reporting and KPI metrics providing subject matter expertise to help solve problems 
and provide solutions. In this role, the successful candidate must display a strong sense of patient 
care and attention to detail. Must be able to travel to other locations to oversee the process.

Responsibilities:
Supervision and Training
• Serve as information resource for team members
• Ensure the staffing needs are met at all locations and develop alternate staffing patterns
• Review and process timecards in timely manner
• Develop and coach team members
Operational 
• Measure and monitor metrics related to AR performance with emphasis on aging categories
• Participate in weekly operations meetings to drive performance excellence. Troubleshoot 
and resolve issues with client concerns with sense of urgency
• Establish working relationships with on and offshore counterparts
• Train and educate team members on new process changes
• Fill in production gaps when needed
• Other duties as assigned
Required Qualifications:
• Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook
• Expert knowledge in Billing Processes Excellent written and verbal communication skills
• Ability to work well independently and in teams
• Good project management skills
• Ability to prioritize, multi-task and work in a fast-paced, high-volume environment
• Demonstrates strong leadership qualities and good decision-making abilities
• Positive attitude
• Must meet performance standards

Desired Qualifications:
• 3+ years of Revenue cycle experience
• Previous experience as a financial counselor
• Medical terminology
• Knowledge of Medicaid, Disability and other assistance programs
Physical Requirements:
• See, read, and/or operate computers, telephones, office equipment, documents, labels, 
including manipulating paper requiring the ability to move fingers and hands.
• Remain sitting, standing, or walking for long periods of time to perform work on a computer, 
telephone, or other equipment.
• Frequent interactions with associates, patient care providers, patients, and visitors that 
require associate to verbally communicate as well as hear and understand spoken 
information, alarms, needs, and issues quickly and accurately, particularly during emergency 
situations.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with 
precision and accuracy. This includes frequent computer use and typing for documenting 
patient care, accessing needed information banding patients, etc.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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