Supervisor, Practice Operation Strategic Solutions

The Law Department, Practice Operations, Center of Excellence is seeking a highly motivated people leader with a strong commitment to compliance, accountability, and operational excellence. The successful candidate will lead a team of union and management employees, providing coaching, performance management, employee development, workforce planning, and training and mentoring junior staff while fostering a collaborative and inclusive work environment. The ideal candidate will exercise sound judgment, manage multiple priorities, and communicate effectively with employees, customers, external agencies, and all levels of management. This position requires knowledge of litigation practices, information gathering, and the ability to drive team performance, operational efficiency, and exceptional customer service.

• Lead, coach, and develop a team of legal support professionals, including union and management employees, by providing direction, training, mentoring, performance management, and professional development opportunities to foster a high-performing, customer-focused, and accountable workforce.
• Ensure all court dates, filing deadlines, statutes of limitations, and regulatory timelines are accurately entered and tracked.
• Ensure the timely and accurate preparation and assembly of Law Department-generated documents.
• Ensure the timely and accurate payment of invoices as well as claim and litigation settlements.
• Serve as the central point of contact for attorneys, paralegals, and outside counsel regarding deadlines.
• Develop procedures, including automation solutions, to streamline Center of Excellence operations.
• Compile and update regular reports (weekly/monthly) to track team performance, flag issues, and support workflow management.
• Provide career developmental support and guidance to staff.
• Support the appropriate use of AI tools within the team by following company guidelines, safeguarding sensitive data, and ensuring human review of all AI-generated work.
• Enter and approve time in the timekeeping system.
• Perform other related tasks and assignments as required.

• Bachelor's Degree and A minimum of two years paralegal or legal experience or
• Associate's Degree and A minimum of four years paralegal or legal experience is required or
• High School Diploma/GED and A minimum of 8 years paralegal or legal experience and demonstrated supervisory experience

• Minimum 2 years legal experience, required.
• Must be able to work well independently while also leading a team, required.
• Proficiency with Microsoft Office Suite, specifically Word, MS Excel and PowerPoint, required.
• Must be detail-oriented with good analytical skills and ability to efficiently handle multiple tasks and projects with competing priorities and deadlines, required.
• Must have excellent listening, verbal and written communication skills, with the ability to communicate effectively and handle internal and external contacts professionally with tact and sensitivity, required.
• Must be disciplined and have excellent time management skills, required.
• Must have strong interpersonal skills as well as exemplary follow-up skills and ability to work effectively with employees at all levels, required.
• The successful candidate must have or be willing to attain a Notary Public license within 3 months of accepting this position, required.

• Driver's License Required

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.