Supervisor - Restaurant Sugar Factory

Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence.  Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach.  It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.   

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role: Supervisor - Restaurant Sugar Factory

MAJOR FOCUS:

Responsible for the safe and efficient operation of the Front of House (FOH) during an assigned shift. Must be able to effectively manage and supervise operational activities such as providing training, planning, assigning, and directing work; appraise performance, provide meaningful input into rewarding and disciplining employees; and addressing complaints and resolving problems. Responsible for staff management, money management, reporting, sales goals, inter-office communications, and upholding company policies and procedures at all times.

Responsibilities:

• Responsible for monitoring of the budget, staff supervision, scheduling, guest relations, restaurant cleanliness

        and opening and closing procedures.

• Opens and closes shift in accordance with proper procedures.


• Initiates guest interaction through seeking and soliciting feedback from guests.


• Properly executes revenue and check control procedures on shift.


• Handles daily employee relations (e.g., scheduling, time adjustments).


• Maintains a safe and sanitary work environment for all associates and guests.


• Gathers and implements all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).


• Finds solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.


• During shift, ensures that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests. Report all employee issues and concerns to the General Manager where applicable and make recommendations as to the appropriate resolution.


• Maintains presence on the floor during entire meal periods and ensures adequate coverage.


• Interviews, selects, hire and retain superior employees.


• Completes and issues timely evaluations for subordinates.


• Conducts formal and informal training for subordinates.


• Conducts formal and informal coaching and counseling with subordinates.


• Rewards and recognizes superior performers.


• Responsible for ensuring service stations, POS terminals, bars & retail areas are operational.


• Ensures that employees work safely and follow all safety rules.


• Ensures compliance with relevant laws and regulations as well as company policies and procedures.


• Maintains up-to-date knowledge of industry and competition.


• Ensures effective communication within the department and company.


• Holds subordinates accountable for established performance expectations.


• Motivates and develops staff; provides advice and guidance as appropriate.


• Must comply with and enforce compliance with the company’s recycling program standards.


• Must be actively at work to perform the essential functions of this job.

ADDITIONAL FUNCTIONS:

• Performs other duties as assigned.

Qualifications:

• High school diploma or GED.


• Two years of supervisory experience in large, high volume restaurant preferred.


• Must possess good math skills.


• Must possess computer proficiency with Microsoft Office.


• Must possess good oral and written communication skills.


• Must possess good customer service and leadership skills.


• Must be able to solve problems and deal with a variety of situations.


• Must present an overall professional appearance.


• Must be able to work weekends, holidays and nights as scheduled.


• Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.


• Must be ABC certified before starting work


• Must be able to speak, read and write English

What’s in it for you:

• Competitive Salary with annual performance reviews


• Comprehensive health coverage plan that includes medical, dental, and vision


• 401(K)/ Company Match


• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!